What are the responsibilities and job description for the Customer Service Representative position at Pep Boys?
Job Overview:
As an Automotive Customer Service Advisor, you will play a critical role in driving sales and improving customer satisfaction at Pep Boys. You will be responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and services that make the customer's car run at peak efficiency.
The ideal candidate will have excellent verbal communication skills, strong customer service skills, and the ability to work effectively in a fast-paced environment. If you are passionate about delivering outstanding customer experiences and thrive in a dynamic sales and service environment, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
Requirements:
About Us:
Pep Boys is a leading provider of vehicle repair and maintenance services, offering a wide range of products and solutions to help customers keep their vehicles running safely and efficiently. We are committed to delivering exceptional customer experiences and building long-term relationships with our customers.
As an Automotive Customer Service Advisor, you will play a critical role in driving sales and improving customer satisfaction at Pep Boys. You will be responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and services that make the customer's car run at peak efficiency.
The ideal candidate will have excellent verbal communication skills, strong customer service skills, and the ability to work effectively in a fast-paced environment. If you are passionate about delivering outstanding customer experiences and thrive in a dynamic sales and service environment, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Engage customers, schedule appointments, build trust, understand needs, communicate processes and timelines, and sell parts and services that make the customer's car run at peak efficiency.
- Understand and adhere to Company Customer Care standards to meet customer expectations.
- Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
- Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
Requirements:
- Bachelor's degree in a related field or equivalent experience.
- Valid driver's license and reliable transportation.
- Excellent verbal communication skills.
- Strong customer service skills.
- Ability to work effectively in a fast-paced environment.
About Us:
Pep Boys is a leading provider of vehicle repair and maintenance services, offering a wide range of products and solutions to help customers keep their vehicles running safely and efficiently. We are committed to delivering exceptional customer experiences and building long-term relationships with our customers.
