What are the responsibilities and job description for the Front of House Manager position at Pepperjax Development Company?
**Job Summary:**
We are seeking a Front of House Manager to oversee the daily operations of our establishment's front of house area. The ideal candidate will ensure excellent customer service, manage staff, and maintain a positive and efficient work environment.
**Qualifications:**
- Proven experience in a similar role in the hospitality industry
- Strong leadership and communication skills
- Ability to multitask and work efficiently in a fast-paced environment
- Knowledge of food and beverage operations
- Excellent customer service skills
**Responsibilities:**
- Manage and supervise front of house staff
- Train new employees on service standards and customer interaction
- Ensure a high level of customer satisfaction
- Oversee reservations and seating arrangements
- Monitor inventory and order supplies as needed
- Handle customer inquiries and complaints in a professional manner
- Collaborate with the kitchen staff to ensure smooth service flow
- Maintain a clean and organized front of house area
**Additional Requirements:**
- Availability to work evenings, weekends, and holidays
- Certification in food safety and responsible alcohol service is a plus
