What are the responsibilities and job description for the Delivery Trainee position at Pepsi-Cola of Florence, LLC?
Delivery Trainee
POSITION SUMMARY
Responsible for learning how to deliver products to all types of accounts, cultivating customer relationships, and working hand-in-hand with the Sales Team to provide best-in-class service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Drives Company-owned vehicle to deliver products to customer accounts.
- Completes required delivery procedures at each customer location; generates invoices for each product delivery and is responsible for daily settlement of cash and charges for route.
- Fills, merchandises, and rotates products in coolers, on displays and shelves according to published merchandising standards. (Does not apply to Large Format Delivery.)
- Organizes and maintains backstock by stacking and arranging products by package and flavor, returns empty pods/crates, damaged and out of date product to the warehouse.
- Builds customer relationships at the store level; delivers best-in-class customer service through communication, building rapport, and showing attentiveness to customer needs.
- Communicates with customers to identify and understand their product or service needs.
- Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise.
- Communicates and coordinates with presales representatives and KAMs to ensure excellent service for each customer.
- Conducts daily pre-trip and post-trip inspections of delivery vehicle; communicates any equipment issues that need attention through the Penske kiosk.
- Adheres to DOT and Pepsi Florence Driver Policies
- Performs other duties as assigned.
REQUIREMENTS
- 18 years or older
- High school diploma, GED or equivalent
- Insurable 10-year driving record
- Valid SC CDL License appropriate for the assigned vehicle/route
- Must be able to read, write, and perform basic math
- Must possess thorough understanding of sales and warehouse processes and procedures
ABILITIES
- Regular, reliable, predictable attendance
- Ability to work reliably and independently with minimal daily supervision
- Excellent communication skills, both verbal and written
- Excellent attention to detail/accuracy
- Strong customer service skills
- Analytical and problem-solving skills
- Working knowledge of current technology
- Knowledge and practice of all Pepsi of Florence policies, including safety
PHYSICAL DEMANDS/WORK ENVIRONMENT
- Must be physically and mentally able to successfully perform the essential elements of the job with or without reasonable accommodation
- Must be able to hear, talk, understand, and distinguish speech and other sounds
- Constantly required to stand, walk, and sit
- Must be able to climb into and out of tractor throughout the shift (8-10 hours per day)
- Must frequently push/pull up to 500 pounds (up to 900 pounds occasionally) using a manual sled or pallet jack
- Must frequently lift and/or move up to 30 pounds (up to 50 pounds occasionally), climb or balance and stoop, kneel, crouch, or crawl
- Must be able to safely operate the lift gate, pallet jack/delivery sled, and hand trucks
- Must be able to use hands and arms in handling, installing, positioning, and moving products and equipment
- Vision requirements to do this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
- While performing the duties of the job, the employee is occasionally exposed to moving mechanical equipment, outside weather conditions, and high, precarious places
- The noise level in the work area is usually low
PLEASE NOTE: Pepsi of Florence reserves the right to change, modify or add to the duties and essential functions at any time.
