Deputy IT Operations Manager

About Peraton
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Program Overview
Supports U.S. Air Force modernization evolving to one global platform.

About The Role

Deputy IT Operations manager for Enterprise Air Force global contract onsite at Hanscom AFB or Scott AFB.

What you'll do:

• Assists in managing team that provides technical assistance to Air Force bases for computer systems and network users.
• Helps with oversight for a 24/7/365 Enterprise Service Desk in multiple locations in the US.
• Takes directives from the Operations manager to carry out the Operations mission to Peraton's excellence standards.
• Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
• Ensures maximum issue resolution in minimum time to meet Service Level Agreements.
• Coordinates all the shop reports into weekly briefing charts.
• Conducts briefings to high level officials in the absence of the Operations manager.
• Assists with running bi-weekly meetings to maintain customer awareness.
• Ensures Morning Ops reports are ready to brief weekly. May travel to Quarterly Program Management Reviews to assist in presenting accomplishments of the team at company expense.
• Assists with educational briefs to Operation community that has been migrated to our network.
• Assists with FAQ and KB documentation for customers on our SharePoint page.
• Assists in interviewing potential new-hire candidates for the team. Aides in ensuring good communications between all Operations team members.
• Encourages Operations staff to meet their goals and SLAs.
• Completes any other duties needed to help drive to our Vision, fulfill our Mission, and abide by our Organization's Values.

Qualifications

6 years of experience.

What you'll need:

• Must have active DoD Secret clearance
• Ability to work in fast-paced environment.
• Knowledge and understanding of all relevant industry standards
• Knowledge and understanding of best practices for service management
• Familiarity with Active Directory (AD) and Windows OS devices
• Positive can-do attitude
• Excellent communication and customer service skills
• Ability to think critically about systems and to adjust consistently as needed
• Ability to effectively manage, develop, motivate and train team members
• Maintain a high level of customer satisfaction for on-site and remote customers
• Ability to complile documentation and presentations
• Ability to brief high level officials clearly and effectively

Certifications:

• ITIL 4 Foundations
• Security CE

Desired Experience:

• Air Force Network IT experience preferred

SCA / Union / Intern Rate or Range

Details

Target Salary Range: $80,000 - $128,000. This represents the typical salary range for this position based on experience and other factors.

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.