What are the responsibilities and job description for the Technical Training, Lead Associate position at Peraton?
Responsibilities
The Technical Trainer will be responsible for training the new CCaaS users and updating the existing internal and external training material, as well as ad-hoc requests for refresher trainings. Must have Genesys Cloud related experience with Genesys Cloud CX: Professional Certificate. This position will work closely with the existing CCaaS team, especially with the CCaaS Service Desk technicians and another trainer. Travel and after-hours support may be required.
The experienced trainer will not only author and update documentation, training materials, procedures, and knowledge bases, but also assist in testing and service desk operational activities, for example: help with the end users’ issues during/after the training. This resource must have the specific skill and advanced experience on Genesys Cloud CX solution.
Qualifications
- US English fluent.
- Must have US Citizenship and be able to obtain the Public Trust clearance.
- Bachelor’s Degree and 5 years’ relevant work experience.
- Strong understanding of Contact Center and CCaaS solutions, specifically Genesys Cloud CX.
- Genesys Cloud CX: Professional Certificate.
- Strong
- Experienced with ServiceNow, Jira and Confluence (or Rally) systems.
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Target Salary Range
$66,000 - $106,000. This represents the typical salary range for this position based on experience and other factors.Salary : $66,000 - $106,000
