What are the responsibilities and job description for the Call Center Customer Service Agent position at Percepta House?
Job Title: Call Center Customer Service Agent
Job Location: Miami, FL
Job Type: Full-time
Reports to: Call Center Manager
Job Summary:
We are seeking a dedicated and enthusiastic Call Center Customer Service Agent to join our growing team. In this role, you will play a crucial part in delivering exceptional customer service through inbound and outbound calls. You will be the first point of contact for our customers, ensuring that they receive the support they need in a timely and efficient manner.
Key Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional manner.
- Provide accurate information regarding products and services to customers.
- Process customer orders and handle billing inquiries effectively.
- Resolve customer complaints and issues, ensuring customer satisfaction.
- Maintain comprehensive knowledge about the company's products and services to guide customers appropriately.
- Document customer interactions and maintain accurate records in the customer management system.
Requirements:
- High school diploma or equivalent required; further education in a related field is a plus.
- Proven experience in customer service, preferably in a call center environment.
- Excellent verbal communication skills and a friendly phone demeanor.
- Ability to handle multiple tasks and thrive in a fast-paced work environment.
- Strong problem-solving skills with a customer-focused approach.
- Proficiency in using computers and customer management software.
Salary : $18 - $24
