What are the responsibilities and job description for the Call Center Customer Service Assistant position at Percepta House?
Job Title: Call Center Customer Service Assistant
Location: Washington, DC
Job Type: Full-Time
Department: Customer Service
Reports To: Call Center Supervisor/Manager
Job Summary:
We are seeking a dedicated and customer-focused Call Center Customer Service Assistant to join our team. In this role, you will serve as the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring a positive experience. Your ability to effectively communicate, problem-solve, and multitask will be critical in this fast-paced environment.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Process orders, returns, refunds, and other service requests efficiently.
- Maintain accurate customer records and document interactions in the system.
- Adhere to call center scripts, protocols, and quality standards while personalizing interactions to meet customer needs.
- Stay updated on company products, services, and policies to deliver accurate assistance.
- Collaborate with team members and other departments to improve customer satisfaction and resolve escalated issues.
- Meet or exceed performance metrics, including call handling time, customer satisfaction, and first-call resolution.
Qualifications:
- High school diploma or equivalent; college degree preferred.
- Strong verbal and written communication skills.
- Excellent problem-solving and conflict-resolution abilities.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in using customer service software, CRM tools, and basic computer applications.
- Empathy and a customer-first mindset.
Salary : $17 - $24
