What are the responsibilities and job description for the Entry Level Customer Service Assistant position at Percepta House?
Job Title: Entry Level Customer Service Assistant
Location: Miami, FL
Job Type: Full-time
Job Summary
Are you looking to kickstart your career in customer service? We are seeking a dynamic and motivated Entry Level Customer Service Assistant to join our team. In this role, you will be the first point of contact for our customers, providing them with essential support, assistance, and information to enhance their experience with our company.
Key Responsibilities
- Assist customers with their inquiries via phone, email, and chat.
- Provide accurate information about products and services.
- Process orders, returns, and exchanges in a timely manner.
- Resolve customer complaints and issues with empathy and professionalism.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to improve customer service processes.
Qualifications
- High school diploma or equivalent; some college coursework preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work effectively in a fast-paced environment.
- Proficiency in basic computer applications and customer service software.
- Strong interpersonal skills and a positive attitude.
Salary : $18 - $24
