What are the responsibilities and job description for the Front Desk Representative position at Percepta House?
Job Title: Front Desk Representative
Job Summary:
We are seeking a friendly, organized, and customer-focused Front Desk Representative to be the first point of contact for our guests. This role is pivotal in creating a welcoming and professional environment while efficiently handling administrative tasks. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for delivering exceptional service.
Key Responsibilities
- Guest Relations: Greet and welcome guests in a friendly and professional manner, ensuring a positive first impression.
- Communication: Answer and direct incoming calls, emails, and inquiries promptly and accurately.
- Administrative Support: Assist with data entry, filing, and maintaining accurate records.
- Problem Resolution: Address guest or client concerns and resolve issues promptly or escalate to the appropriate department.
- Security: Monitor access to the premises, issue visitor badges, and ensure a safe environment.
- Hospitality: Maintain a tidy and organized reception area, stock necessary supplies, and offer refreshments to visitors when applicable.
Qualifications and Skills
- Education: High school diploma or equivalent (required); additional certifications in office administration or customer service are a plus.
- Technical Skills: Proficiency in MS Office Suite (Word, Excel, Outlook) and familiarity with office equipment (e.g., printers, scanners).
- Communication Skills: Excellent verbal and written communication skills.
- Interpersonal Skills: Friendly, approachable demeanor with strong interpersonal and problem-solving abilities.
- Time Management: Ability to multitask, prioritize responsibilities, and manage time effectively.
- Professional Appearance: Presentable and well-groomed to reflect the company's image.
Salary : $17 - $23
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