Front Desk Representative

Position Title: Front Desk Representative
Department: Administration
Location: Kansas City, MO
Reports To: Front Office Manager

Job Summary:
The Front Desk Representative serves as the first point of contact for clients, visitors, and employees, ensuring a welcoming and professional environment. This role involves managing front desk operations, providing excellent customer service, and handling administrative tasks efficiently.

Key Responsibilities:

1. Customer Service:

   • Greet and welcome guests upon arrival with a friendly and professional demeanor.
   • Answer inquiries regarding services, hours of operation, and company policies.
   • Handle complaints and provide appropriate solutions in a timely manner.

2. Administrative Duties:

   • Answer, screen, and forward incoming phone calls.
   • Manage appointments, maintain calendars, and schedule meetings.
   • Process check-ins/check-outs for guests or clients, as applicable.
   • Maintain and update records in the company database.

3. Facility Management:

   • Ensure the reception area is tidy and presentable, with all necessary supplies (e.g., pens, forms, brochures).
   • Monitor and restock office supplies and inform management of inventory needs.
   • Collaborate with other departments for facility needs, such as maintenance or IT support.

Qualifications and Skills

• High school diploma or equivalent; additional certification in office administration or customer service is a plus.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational and multitasking skills.
• Ability to handle high-pressure situations with professionalism.

Salary : $17 - $24