What are the responsibilities and job description for the Front Desk Representative position at Percepta House?
Position Title: Front Desk Representative
Department: Administration
Location: Kansas City, MO
Reports To: Front Office Manager
Job Summary:
The Front Desk Representative serves as the first point of contact for clients, visitors, and employees, ensuring a welcoming and professional environment. This role involves managing front desk operations, providing excellent customer service, and handling administrative tasks efficiently.
Key Responsibilities:
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Customer Service:
- Greet and welcome guests upon arrival with a friendly and professional demeanor.
- Answer inquiries regarding services, hours of operation, and company policies.
- Handle complaints and provide appropriate solutions in a timely manner.
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Administrative Duties:
- Answer, screen, and forward incoming phone calls.
- Manage appointments, maintain calendars, and schedule meetings.
- Process check-ins/check-outs for guests or clients, as applicable.
- Maintain and update records in the company database.
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Facility Management:
- Ensure the reception area is tidy and presentable, with all necessary supplies (e.g., pens, forms, brochures).
- Monitor and restock office supplies and inform management of inventory needs.
- Collaborate with other departments for facility needs, such as maintenance or IT support.
Qualifications and Skills
- High school diploma or equivalent; additional certification in office administration or customer service is a plus.
- Excellent communication and interpersonal abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational and multitasking skills.
- Ability to handle high-pressure situations with professionalism.
Salary : $17 - $24
