What are the responsibilities and job description for the Automotive Bilingual French Roadside Agent position at Percepta?
Bilingual French Customer Support Representative - Volvo Roadside Assistance
Training - Full paid training and equipment provided
Total hourly pay rate of $23.00 per hour plus fantastic company benefits
Full-time, Permanent (40 hours a week)
At Percepta, we bring first-class service across each market we support . As a Bilingual French Customer Support Representative - Volvo Roadside Assistance in Mahwah, NJ , you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You'll Be Doing
The Volvo Roadside Representative provides world-class customer service by dispatching tows and roadside providers to customers, resolving customer complaints, and addressing questions regarding their vehicle. The Representative presents Volvo Car USA to its owners in a professional, caring manner.
During a Typical Day, You'll
- Coordinate towing and roadside services for owners
- Provide highest level of customer support through omni-channel solution (voice calls, emails, chat, and SMS)
- Answer questions to Volvo Car owners and prospects about product purchase or familiarization
- Authority (Responsible for handling) to handle customers who contact Volvo to facilitate resolution of their issues
- Make all reasonable efforts to ensure customer satisfaction
- Escalate unresolvable or beyond scope of authority issues to senior team members
- Responsible for proper documentation and coding in Volvo proprietary software
- Advise Customer Care Center Manager, Supervisor, Team Leader and / or appropriate Field Manager of any trends or concerns with customer handling, or product / service-related issues for action
- Complete additional tasks / projects as needed
What You Bring to the Role
What You Can Expect
A Bit More About Your Role
Location : Mahwah, NJ
Shifts : Full-time, weekends required
Skills
Other
About Percepta
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breath and play by them every day . As a Percepta team member, you can expect :
Culture of Service - to be treated like you are the customer from day one
Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions
Respect - a team that is accountable, dependable and gives you their full attention
Proactive - to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
Career Growth - lots of learning opportunities for aspiring minds
Diversity - be a part of our growing diverse and community-minded organization that is all about having fun!
Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.
Salary : $21 - $23
