What are the responsibilities and job description for the Bilingual French Customer Support Representative position at Percepta?
Join our team and unlock a rewarding career at Percepta, where you'll have the opportunity to make a meaningful impact on people's lives.
We are currently seeking a highly motivated and customer-focused Bilingual French Customer Service Representative to join our Volvo Roadside Assistance team.
About the Role
In this role, you will be responsible for providing world-class customer service by dispatching tows and roadside providers to customers, resolving customer complaints, and addressing questions regarding their vehicles.
You will present Volvo Car USA to its owners in a professional and caring manner, ensuring that every interaction is positive and memorable.
Key Responsibilities
- Coordinate towing and roadside services for owners
- Provide the highest level of customer support through omnichannel solutions (voice calls, emails, chat, and SMS)
- Answer questions to Volvo Car owners and prospects about product purchases or familiarization
- Handle customers who contact Volvo to facilitate resolution of their issues
Requirements
To be successful in this role, you must have:
- A high school diploma and a minimum of one year of previous customer service call-handling experience
- Genuine interest in providing excellent customer service
- Motivation by working with a fast-paced and dynamic team
- Bilingual in French and English (must be able to pass written and oral assessments in both languages)
What We Offer
We offer a comprehensive benefits package, including:
- Total hourly pay rate of $23.00 per hour plus fantastic company benefits
- Health/Dental/Vision/Life Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- 401(k) with company match
- Vacation/Sick Time and Paid Holidays
Why Choose Percepta?
At Percepta, we pride ourselves on being a supportive and inclusive workplace that values diversity and community involvement. Our team members enjoy:
- Culture of Service: treated like you're the customer from day one
- Teamwork: belonging to a family team environment that encourages growth and trust
- Respect: accountable, dependable, and solution-oriented colleagues
About Us
Percepta is an established joint venture with TTEC, delivering a frictionless customer experience across the globe. Our values are the heartbeat of our organization, and we live by them daily.
Salary : $23
