What are the responsibilities and job description for the Client Services Account Manager position at Percepta?
At Percepta, we bring first-class service across each market we support. As a Client Services Account Manager working remotely, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture
What You’ll Be Doing
The Client Services Account Manager position will be responsible for acting as a trusted advisor to assigned client accounts by demonstrating a deep understanding of relationship building, understanding client strategy and priorities, performance challenges and driving key initiatives. The position will identify, research the viability of, and present proactive and innovative solutions to the client in partnership with support departments, that solve complex client pain points and drive mutually beneficial business outcomes by leveraging their understanding of operational performance, client objectives, knowledge of the automotive/mobility industry and a comprehensive portfolio of BPO products and solutions.
The Account Manager uses persuasive win-themes and effective sales strategies to secure, retain and grow their book of business.
During a Typical Day, You’ll
Percepta provides the equipment for this role.
About Percepta
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our Values Are The Heartbeat Of Our Organization, And We Live, Breath And Play By Them Every Day. As a Percepta Team Member, You Can Expect
Culture of Service - to be treated like you are the customer from day one
Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions
Respect – a team that is accountable, dependable and gives you their full attention
Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
Career Growth - lots of learning opportunities for aspiring minds
Diversity - be a part of our growing diverse and community-minded organization that is all about having fun!
Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
US-MI-Dearborn
What You’ll Be Doing
The Client Services Account Manager position will be responsible for acting as a trusted advisor to assigned client accounts by demonstrating a deep understanding of relationship building, understanding client strategy and priorities, performance challenges and driving key initiatives. The position will identify, research the viability of, and present proactive and innovative solutions to the client in partnership with support departments, that solve complex client pain points and drive mutually beneficial business outcomes by leveraging their understanding of operational performance, client objectives, knowledge of the automotive/mobility industry and a comprehensive portfolio of BPO products and solutions.
The Account Manager uses persuasive win-themes and effective sales strategies to secure, retain and grow their book of business.
During a Typical Day, You’ll
- Demonstrate industry knowledge and possess an in-depth understanding of the automotive and auto adjacent/mobility markets
- Possess an in-depth understanding of a comprehensive portfolio of services and maintain competitive knowledge and focus
- Establish relationships with key client influencers and decision makers to maximize growth potential by identifying new lines of business on existing accounts
- Develop strong relationships with new and existing clients as well as internal support organizations
- Identify needs and leverage consultative solution selling to provide solutions to complex client issues
- Maintain Sales CRM records and coordinate subject matter experts and leadership to professionally propose new business opportunities for existing clients, partnering with internal leaders to develop innovative solutions to meet or exceed identified sales targets by solving client pain points
- Execute on Account Planning and relevant Business Reviews for assigned client accounts
- Bachelor's degree from an accredited college or university required
- Minimum 10 years related experience developing and enhancing business relationships and internal support, preferably in the Business Process Outsourcing industry
- Demonstration of sales acumen, critical thinking, solution development, process improvement, intellect, drive, relationship building and executive presence
- Evidence of prior, consistent success meeting or exceeding targets
- Experience working independently and as part of a team in a fast paced, rapidly changing environment
- Knowledge of the automotive/mobility industries & Business Process Outsourcing, preferred
- Competitive Salary with Incentives
- Health/Dental/Vision/Life Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- 401(k) with company match
- Vacation/Sick Time and Paid Holidays
- Tuition Reimbursement
- Employee Assistance Program
- Employee Discount Program
- Training and Development Programs (Percepta College)
- Employee Rewards Program (Perci Perks)
Percepta provides the equipment for this role.
About Percepta
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our Values Are The Heartbeat Of Our Organization, And We Live, Breath And Play By Them Every Day. As a Percepta Team Member, You Can Expect
Culture of Service - to be treated like you are the customer from day one
Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions
Respect – a team that is accountable, dependable and gives you their full attention
Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
Career Growth - lots of learning opportunities for aspiring minds
Diversity - be a part of our growing diverse and community-minded organization that is all about having fun!
Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
US-MI-Dearborn
