What are the responsibilities and job description for the Customer Service Representative position at Percepta?
At Percepta, we're committed to delivering a frictionless customer experience. As a Customer Service Representative, you'll play a critical role in helping us achieve this goal.
About the Role
This is a full-time position that requires working weekends. You'll be responsible for providing world-class customer service by dispatching tows and roadside providers to customers, resolving customer complaints, and addressing questions regarding their vehicles.
Key Responsibilities
- Coordinate towing and roadside services for owners
- Provide the highest level of customer support through omnichannel solutions (voice calls, emails, chat, and SMS)
- Answer questions to Volvo Car owners and prospects about product purchases or familiarization
- Escala...
Requirements
To be successful in this role, you'll need:
- A high school diploma and a minimum of one (1) year of previous customer service call-handling experience
- Genuine interest in providing excellent customer service and motivated by working with a fast-paced and dynamic team, resolving challenges optimistically
- Bilingual in Spanish plus English is a must, must be able to pass written and oral assessments in both languages
- Roadside dispatching or emergency call response experience is preferred
- Independent work experience includes using logic and intuition to reach appropriate conclusions
- Possession of analytical skills to analyze data, track trends, and retrieve relevant information to complete a task
Perks
We offer a comprehensive benefits package, including health insurance, paid time off, and training programs to help you grow your career.
