Application Support Specialist

The Application Support Specialist provides administrative support by assisting with data entry and management of the CityVerse application. The Application Support Specialist helps keep the application running reliably, ensures that data is secure, and gives users the tools and education needed to input and export accurate data. This job requires working closely with the members of multiple teams, experience working with Microsoft Office products, and an understanding of data entry best practices.

Job Responsibilities

• Primary point of contact for users via helpdesk, email, and phone for database related questions or issues
• Troubleshooting user reported issues
• Coordinate with the application product support departments on outstanding issues
• Escalate enhancement requests to internal personnel for approval
• Assist with testing and approving application enhancements
• Manage application structure and setup for clients and projects
• Import and export data as needed for projects
• Assist in train users on how to use the application and proper data entry, as needed
• Other duties as assigned
• Strong work ethic
• Problem solving skills
• Follow written and verbal instructions
• Communicate effectively verbally and in writing
• Establish and maintain working relationships with employees, other departments, and customers
• Technical understanding
• Flexibility in learning new technology and new programs
• Proficient in Microsoft Office (primarily Outlook, Excel, and Word)
• Exposure to data entry processes and understand best practices
• Ability to work autonomously and to collaborate fully as a team player
• Ability to pay close attention to details, and present good planning, organization, and time management skills
• Ability to work in a team environment and willingness to assume additional or new responsibilities readily
• Ability to maintain regular attendance as per work schedule agreed with manager (may require working an adjusted work schedule based on project assigned and work overtime if warranted)
• Ability to comply with applicable laws and regulations and Company policies and procedures
  
  

Work Environment & Physical Demands

• May be required to travel for business reasons such as trainings or meetings as needed.
• Regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear.
• Occasionally required to stand, walk, and stoop, kneel, crouch, lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, and the ability to adjust focus.