Application Support Specialist

Role Title: Application Support II

Role Locations: Remote

Duration: Contract (W2 only)

Rate:$40-45/hr

Job Description:

The primary focus of the IT Application Support Analyst is to ensure world class operations of enterprise applications that support critical business processes.

Provides subject matter expertise on the operation of the Enterprise Application modules, carry out service requests as submitted by our Customers, resolve process and/or system issues and provides education on Enterprise Application features.

Support Analysts will be involved in projects that implement new features or functionality with the goal to ensure post launch supportability.

Tasks would include providing design expertise, creating a post launch support plan, ensuring proper documentation, prepare system environments, and ensure knowledge transfer among team members.

Responsibilities:

• Monitors and maintains operational readiness of EA system and provides 24/7 support on as needed basis. .
• Provide Level 2 Incident Management support for the EA modules with a goal of meeting Business service levels.
• Take ownership of critical issues, enlist proper representation from other IT support terms and drive towards resolution.
• Resolve EA functional errors as identified by Business Partners; includes reviewing business process and EA document workflows to identify cause and recommend corrective actions.
• Debug and resolve production support or business process issues, including time estimates for corrective action, in order to meet the customer service level agreements.
• Includes identifying root cause and reporting of problem resolution.
• Meet with Business Partners to gather information and prioritize reported defects for submission to Development for resolution
• Identify opportunities for system enhancements that will deliver enhanced functionality and/or simplify system administration