What are the responsibilities and job description for the Enterprise Applications Engineer position at Perennial Resources International?
Full-time
Hackensack, NJ
Essential Job Functions and Responsibilities :
- As part of team, integrate, update, administer, and support the firm’s management applications, which include the following :
- Finance : Elite 3E, Intapp (Time, Risk, Intake), Concur, Iridium reporting and analytics
- Practice-specific tools : Aderant CompuLaw
- Marketing : Foundations
- Responsibilities within the firm’s application stack include :
- Performing application implementations, reconfiguration, upgrades, and periodic maintenance.
- Administering the underlying platforms, especially Microsoft SQL, SSRS, SSIS, Active Directory and Azure AD authentication and integration, and Windows Servers.
- Coordinating with other departments and stakeholders during projects and system upgrades; assessing and communicating risk factors, primarily when integrated systems cause a “trickle-down” effect.
- Participating in month-end maintenance such as : Windows updates, SQL maintenance, query optimization, and security patching.
- Testing applications during system changes, enhancements, upgrades, and monthly system maintenance.
- Documenting system configurations, integrations, backup, and disaster recovery processes and other processes.
- Creating how-to guides and documenting resolutions to frequently asked questions.
- Communicating and informing the department and management of project statuses, issues, and proposed resolutions.
- Resolving support requests / tickets escalated from the helpdesk team, including ‘end user’ application troubleshooting.
- Managing vendor support tickets.
- Tracking and optimizing system performance and storage utilization, plan for necessary hardware or software upgrades to support system growth.
- Researching and evaluating new tools / technologies to improve the current application stack.
Knowledge, Skills & Abilities :
