Arbor Operations Manager-ArborTech

ArborTech is looking for the right person to join our fast-growing company as an operations Manager.

This is an aboriculture-centric job. Significant experience in the tree industry is required. Applicants who do not hold and can illustrate this experience will not be considered.

The Field Operations Manager has the primary role of assuring that we provide the best quality and service to our clients through maintaining ArborTech standards. They are responsible for the safety, logistics, and general people leadership aspects of field operations at ArborTech.

This role is generally a business and people leadership role, but an understanding and ability to assist in arboriculture services would be helpful to your success.

As one of the fastest growing arbor businesses in New Hampshire, ArborTech has a proven track record of providing great experiences for our client and team members. Are you someone who can help us continue to be great?

Do you have a desire to help outdoor spaces continue to be healthy and enjoyable?

Do you enjoy learning and motivating your team to deliver outstanding results?

Do you enjoy delivering exceptional quality products and services to your clients?

If so, we'd like to talk to you!

Some of the Operations Manager key responsibilities:

• Cooperate and Support management in the growth of ArborTech through advocacy and effort for our organization and team.
• Monitor KPIs and action plan to drive positive results based on data.
• Maintain the work schedule to assure sold work is completed in a timely manner.
• Lead a safety culture through training, auditing, and accountability.
• Schedule daily and weekly work cadence.
• Drive for logistical excellence and ensure our staff has the resources needed to complete their work.
• Proactively manage the fleet through cooperation with vendors and proper planning.
• Maintain inventory of required supplies and materials through just-in-time inventory practices.
• Check in with employees regularly to set expectations for each task based on contract specifications.
• Hold employees accountable to all ArborTech policies.
• Complete quality assurance checks on client properties each day to make sure the client expectations meet ArborTech standards.
• Travel between jobs to check on crews, assess work performance, and give additional instructions as needed.
• Be an exceptional representative for ArborTech by interacting with clients to assure their satisfaction.
• Identify potential crew leaders and work with the Director of Arbor Services and Human Resources to discuss career path and necessary training.
• Complete assessments for employees with the assistance of Director of Arbor Services & Crew Leaders
• Participate in snow removal operations.
• Lead weekly scheduling meetings.
• Schedule and facilitate weekly toolbox talks.
• Ensure employees are following all safety practices as outlined in the ArborTech safety program.

Ideal candidates for Field Operations Supervisors will have the following education or experience:

• Associate degree in business or management, OR 3 years in a leadership role within the arbor or a similar industry
• Holds ISA certification or can obtain within 2 years.
• Proven leadership and logistics management ability through work experience
• 5 years in the tree care or similar green industry.

Desired Skills and Abilities:

• General agriculture knowledge to include species identification, hazards, and tree removals.
• The ability to schedule and maintain the logistics of up to 5 tree crews.
• General familiarity with applicable arboriculture equipment
• Ability to remain objective when handling client or employee concerns
• Creative problem solving
• Exceptional time management
• Effectively work independently and within a team
• Excellent communication skills – written and verbal
• Excellent customer service skills
• Ability to follow and give directions effectively
• Ability to lead by example and practice 5 behavioral agreements
• Proficient in use of Aspire, Microsoft Office, GPS system

Physical Requirements:

• Lift and carry up to 50 lbs. independently
• Push/Pull up to 50 lbs. independently
• Walk up to 50% of day
• Drive up to 50% of day
• Sit up to 15% of day
• Stand up to 20% of day
• Squat, kneel, bend up to 25% of day
• Good peripheral vision for driving
• Use of smart phones, tablets, and other technology
• Must write and speak English clearly
• Possess a valid driver's license
• Possess or can obtain a Med Card
• Have a clean driving record (no more than 9 points and no DWI/DUI on record in past 5 years – other factors may be taken into consideration when analyzing driver record)
• Adhere to all company policies and safety practices

We offer:

• Competitive pay
• Performance-based incentives.
• Benefits including health, dental, and more after 60 days of full-time employment
• Paid time off for full-time employees
• Seven paid holidays
• A company computer or tablet
• Company cell phone

All candidates must have a clean driving record, pass a pre-employment drug screen and complete a post-offer physical.

ArborTech: is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

E-Verify Employer Notification: We are an equal opportunity employer and actively participate in the E-Verify program. All candidates must provide proper documentation to establish their identity and legal authorization to work in the United States. We are committed to maintaining a compliant and fair hiring process.

Job Type: Full-time

Pay: $70,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift

Work Location: In person