Front Desk Associate - Luxury Car Dealership

Front Desk Receptionist - Perfect Auto Collection

Company Overview

Perfect Auto Collection is the largest and most exclusive indoor car showroom in Northeast Ohio, featuring an extensive selection of luxury vehicles from brands like Audi, Bentley, BMW, Maserati, Mercedes-Benz, Porsche, and Rolls Royce. Our mission is to deliver unparalleled customer service while fostering personal and professional growth for our team members.

Job Summary:

Perfect Auto Collection is seeking a highly organized and customer-focused Front Desk Receptionist to be the primary point of contact for both in-person and, crucially, our significant online customer base. With approximately 80% of our business conducted virtually, this role is essential in ensuring a seamless and positive experience for customers interacting with us through various digital channels.

The ideal candidate will possess excellent communication skills, a professional demeanor, and the ability to manage multiple tasks efficiently, both in a physical and virtual environment. You will be responsible for handling administrative duties, managing customer interactions, and supporting the sales and service teams.

Responsibilities:

• Customer Service & Communication (In-Person & Virtual)
• Administrative & Clerical Duties (Including Online Management)
• Appointment Management (Online & In-Person)
• Sales and Service Support (Online & In-Person)

Basic Qualifications:

• High school diploma or equivalent required; associate's degree or higher preferred.
• Minimum of 1-2 years of experience ina front desk, customer service, or administrative role.
• Excellent communication and interpersonal skills, including strong written communication for online interactions.
• Strong organizational and time-management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multitask and prioritize effectively, managing both physical and virtual tasks.
• Professional appearance and demeanor.
• Ability to work independently and as part of a team.
• Strong attention to detail.

Preferred Qualifications:

• Experience with online customer service and communication platforms.
• Experience with CRM software is a plus.
• Knowledge of the automotive industry is a plus.
• Familiarity with social media platforms and online communication etiquette.

Working Conditions:

• This is a full-time position located at the front desk of Perfect Auto Collection.
• Regular business hours, with potential for occasional overtime.
• Professional office environment, with a strong emphasis on online communication and management.

Perfect Auto Collection provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Perfect Auto Collection complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $18