Personal Care Coordinator

A "PCC" in a dental office stands for "Patient Care Coordinator," and their primary responsibility is to manage patient interactions, providing excellent customer service, coordinating treatment plans, and ensuring a positive patient experience by communicating treatment options, costs, and insurance benefits while also building lasting relationships with patients; essentially acting as the main point of contact for patients within the dental practice. Key duties of a PCC in a dental office may include:

• Greeting patients and managing the front desk: Welcoming patients warmly, checking them in, and scheduling appointments.
• Patient consultations: Discussing dental concerns with patients, explaining treatment plans recommended by the dentist, and addressing any questions they may have.
• Treatment plan presentation: Presenting treatment options, including costs and insurance coverage, to patients.
• Sales and revenue generation: Helping patients understand the value of recommended treatments and encouraging them to proceed with necessary procedures.
• Insurance verification and billing :Checking insurance benefits and coordinating with insurance companies for billing purposes.
• Patient follow-up: Contacting patients after appointments to confirm their understanding of treatment plans and to schedule follow-up visits.
• Building patient relationships :Establishing rapport with patients, addressing concerns, and ensuring their comfort throughout their dental experience.
• Administrative tasks: Maintaining patient records, updating appointment schedules, and managing office communication.

Essential skills for a PCC:

• Exceptional communication skills: Clearly explaining complex dental procedures to patients and addressing their concerns effectively.
• Customer service expertise: Creating a welcoming and positive atmosphere for patients.
• : Confidently presenting treatment options and addressing potential objections.
• Organization and time management: Efficiently managing patient flow and maintaining accurate records.
• Dental knowledge: Basic understanding of dental procedures and terminology to effectively communicate with patients.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid sick time
• Paid time off
• Parental leave

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• PCC: 2 years (Preferred)

Ability to Commute:

• Centennial, CO 80112 (Required)

Ability to Relocate:

• Centennial, CO 80112: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $25