For over 30 years, PASCO has been dedicated to providing top-tier care and advocacy for clients and their families living with disabilities. Our primary mission is to help our clients lead rich and fulfilling lives while in the comfort and safety of their own homes. We strive to hire the best, most qualified candidates and nurture their growth with the ultimate goal of achieving our teammates' personal and career goals. We offer a range of benefits that set us apart from others, including learning & development opportunities, weekly pay, PTO, 401k, medical / dental / vision benefits, and company-paid life insurance! We're committed to teamwork and approach decisions collectively, always prioritizing doing what's right. All roles within PASCO are guided by our PASCO Promise.
Did you know?
- PASCO was the first agency in Colorado to launch the Family CNA program and Pediatric Personal Care program via Medicaid allowing family members to get paid
- We provide services across 17 counties along the front range of Colorado.
- PASCO has worked tirelessly to bring accessible transportation, family caregiving, service expansions, and innovative legislation for over 30 years!
Built by advocacy, sustained by compassion.
POSITION
Bilingual Care Navigator (intake)
POSITION PURPOSE
This position plays a vital role in supporting and guiding families and clients within PASCO to access essential services and resources. This position requires exceptional communication skills, a strong commitment to PASCO's core values, and the ability to foster relationships with community partners and entities at the local and state levels. The work we do makes a positive difference in people's lives for those needing long-term care due to a disability.
DUTIES & RESPONSIBILITIES
Primary role is to support and educate families / individuals with a long-term disability on how to obtain services to live as independently as possible in the community and how PASCO can assist themContinuously learns and develops knowledge on Colorado Medicaid Long Term Supports and ServicesInteracts with the community through numerous channels including phone, email, web inquiries, in-person events and one-on-one opportunities with families in their homeKey responsibility involves listening to client and / or family concerns and questions and providing helpful resources to improve their situationAble to clearly communicate and reinforce the reasons why PASCO is the best choice for long-term home health for Medicaid eligible clientsUses Salesforce and other data systems to document the details of the individual being helpedSchedules appropriate internal staff for further meetings and evaluation if appropriate for PASCO servicesIn addition to being the first point of contact for PASCO, this position maintains a caseload of prospects and coordinates internal staff to help the individual through the onboarding processConduct required assessments as needed to support our families while being good stewards of Medicaid fundingExcellent communication skills including verbal and written. Bilingual in Spanish is required!Energetic, well-spoken and the ability to connect with people on the phone.Strong listening skills and the ability to ask targeted questionsAbility to manage multiple deadlines in a timely manner using time management skills. In this role, you will maintain your own schedule to meet business objectivesAbility to work quickly, efficiently and with a high degree of accuracy.Persuasive and goal orientedSelf-motivated and self-directed this position will work autonomouslyStrong teamwork and relationship building skillsStrong customer service and satisfaction backgroundExperience in the following areas is preferred but not mandatory : CRM / Salesforce, healthcare documentation / EMR, Medicaid and / or Home HealthcareStrong working knowledge of Microsoft office suite, specifically Outlook & TeamsA fan of speed : ability to successfully operate in a fast-paced, dynamic environment experiencing growth and expansionPhysical or Other Requirements (with little or reasonable accommodation) :
Sedentary detailed work Interacting with prospects over the phone and documenting specific details into various data systemsExerting up to 10 pounds of force occasionally and / or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human bodyRequires talking, hearing and detailed work with fingers, such as typingRequires close visual acuity to perform an activity such as : preparing and analyzing data and figures; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and / or operation of machines (including inspection)JOB TYPE Full-time
SCHEDULE hybridM / Tu in office; W / Th / Fr remote
LOCATION Lakewood Colorado (3900 S Wadsworth Blvd., Suite 225 Lakewood, CO 80235)
COMPENSATION $21 - $24 / hour bonus target
PASCO is an Equal Opportunity Employer. We celebrate diversity of all kinds and are committed to creating an inclusive environment for all employees and clients that is free of harassment and discrimination.
Salary : $21 - $24
