What are the responsibilities and job description for the Project Coordinator position at Perfecta Federal?
Perfecta is looking for an outgoing and dedicated individual to join our team as a Project Coordinator. The Project Coordinator is responsible for developing and delivering product training to users, performing product demonstrations (demos), supporting on-site installations and troubleshooting, conducting system testing, resolving operational issues, and ensuring proper task management so that all work progresses according to schedule.
To be successful in this customer-facing role, the ideal candidate should be able to work independently with minimal supervision, possess excellent problem-solving and time management skills, and reliably perform at a high level. Ultimately, a top-notch Project Coordinator should have strong communication and customer service skills.
Duties and Responsibilities:
- Become the subject matter expert on Perfecta’s suite of software products.
- Facilitate rapid adoption and employment of systems and programs within the customer enterprise.
- Perform demonstrations (demos) of systems and programs.
- Provide training and support through in-person, virtual, and desk-side support to system and program users.
- Determine customer needs and offer recommendations to enhance User experience.
- Coordinate with other functional areas to ensure the latest program updates have been captured in any instruction materials.
- Capture metrics and feedback to identify and mitigate capability gaps.
- Provide on-site technical support and perform customer support tasks.
- Identify system issues and work with technical team to perform troubleshooting procedures.
- Track and document work progress and write service reports.
- Document changes, revisions, or problems.
- Manage work progress and ensure adherence to schedules.
- Prepare product user guides and marketing material.
- Deliver briefings to Senior Leadership.
Education:
- Bachelor’s degree in a related field
Skills & Knowledge:
- Minimum of 3 years of experience as a Project Coordinator
- Experience in Training and Development a plus
- Experience in change management
- Great critical thinking and problem-solving skills
- Good teamwork, time management, and interpersonal skills
- Strong computer skills including MS Word and Excel
- Expert-level user in MS PowerPoint
- Ability to speak in a public forum and the ability to interact effectively with others
- Excellent communication skills including active listening and empathy
- Excellent organizational skills and strong attention to detail
Additional Requirements:
- Must be willing to work flexible hours, to include weekends or nights to meet customer Operations and Training requirements
- Must be able to obtain TS/SCI
Please note that pursuant to a government contract, this specific position requires U.S. citizenship status.
Perfecta is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
