What are the responsibilities and job description for the Helpdesk Coordinator position at PerfectLaw Software?
PerfectLaw® is renowned for having the best, most talented professionals in the legal software industry. If you are an achiever and want to work with a super team in a relaxed working environment, we welcome you to compete for these great opportunities.
To apply for one of the available positions, please submit a cover letter and resume with your qualifications and salary requirements.
PerfectLaw® Software
Attn: Human Resources
6100 Blue Lagoon Drive
Suite 350
Miami, FL 33126
Fax: (305) 444-1428
Email: rdr@perfectlaw.com
Helpdesk Coordinator
Responsibilities
- Answer Help desk calls
- Responsible for assuring users are provided efficient and timely support
- Monitors helpdesk requests and follows up with assigned personnel to ensure timely resolution of problems
- Place, track, document and maintain all helpdesk requests utilizing a service request tracking system
- Follow up with clients for additional information
- Provides staff support for administrative tasks and projects
- Provide level I technical support to end-users
- Act as the escalation point for all requests and incidents
- Track and analyze trends in Help Desk requests, run related reports and email surveys
- Performs other administrative duties as needed
Knowledge, Skills, Abilities
- Ability to learn software in order to research service requests
- Top notch customer service skills
- Comfortable interacting with law firm personnel
- Multi phone line experience
- Self starter and driven
- Strong computer skills including Microsoft Office Suite, legal software experience is a plus
- 5 years law firm work experience or legal education equivalent, paralegal/legal assistant is a plus
- Knowledge of law firm operations and procedures
- Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities
If this sounds like you, we want to meet you! We are a fun, professional team of experts. Ambition, loyalty, and exceptional performance will be noticed and rewarded! Please apply to rdr@perfectlaw.com.