Senior Helpdesk Support

Description

Job Description: We are seeking a skilled Helpdesk Technician (Senior Level) to provide dedicated support for mobile devices. The ideal candidate will be responsible for installing, repairing, and maintaining mobile devices, as well as assisting customers with device settings, apps, and cloud storage.

Key Responsibilities:

• Install, configure, and provide ongoing support for iPhones, iPads, peripherals, and software.
• Diagnose, repair, and update mobile devices, including smartphones, tablets, and laptops.
• Perform hardware and software upgrades as needed.
• Manage Microsoft Intune device enrollments and support mobile device management (MDM).
• Troubleshoot hardware and software issues effectively.
• Assist users with device configurations, applications, and cloud storage solutions.

Requirements

Must-Have Qualifications:

• 5 years of relevant experience in a helpdesk or technical support role.
• Proven ability to diagnose, repair, and update mobile devices.
• Experience with Microsoft Intune device enrollments.
• Strong troubleshooting skills for both hardware and software.
• Bilingual in English and Spanish (written and verbal).

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.