HelpDesk Support Technician

Country: United States of America

Position Summary:

The HelpDesk Support Technician is responsible for supporting organization computing and telecommunication network operations and procedures. The technician works within a team environment to support telephone systems and for supporting personal computers, peripheral equipment, networks, communications equipment, and providing support for users' software and hardware needs.

The HelpDesk Support Technician reports to the HelpDesk Manager.

Position Duties / Responsibilities:

• Troubleshoot, repair, maintain, install, and perform testing activities on various computer equipment, peripherals, data communication, and computer network systems;
• Perform daily maintenance tasks on a variety of systems, including start of day tasks
• Provide first line support to users relating to both hardware and software problems on their personal computers
• Prioritize and Keep track of all reported incidents and requests
• Escalate issues to other technical support teams and communicate to management when required
• Follow up with users and other technical support teams to ensure issues have been resolved
• Provide assistance to users with video conference meetings, events, moving's of existing users, and set up of new users
  
  

Other duties as assigned or requested by immediate supervisor

Specialized Knowledge:

• Advanced technical troubleshooting
• Network and IP-Phone knowledge
• Proficiency with leading Operating Systems or networking tools
  
  

Education:

High School diploma or equivalent required

Business Experience:

1-3 years of relevant experience or demonstrated required level of proficiency

Supervisory / Management Scope: Individual contributor

Technical Knowledge:

• High degree of integrity and strong work ethic
• Good judgment and decision-making skills
• Ability to contribute in a team environment
• Ability to take initiative to improve processes
• Excellent interpersonal skills
• Strong organizational skills with ability to manage multiple priorities
• Commitment to continuous learning
  
  

Licenses / Certifications: Microsoft certified

Languages: Ability to speak/read/write in Spanish is a must

Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights: Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range

Minimum:

$54,375.00 USD

Maximum:

$87,500.00 USD