What are the responsibilities and job description for the Remote Helpdesk Support Representative position at Jobs via Dice?
100% REMOTE DESKTOP/HELPDESK SUPPORT REPRESENTATIVE
OPPORTUNITY TO WORK WITH ONE OF THE LARGEST EDUCATION ORGANIZATIONS IN THE AREA
$17/HR
3 MONTH CONTRACT
Qualifications:
Will take inbound calls supporting families w/ login issues and provide customer support as needed to resolve any issues.
Will handle roughly 30-50 inbound calls a day.
The Customer Service Representative (CSR) is a member of the Contact Center. The CSR is responsible for responding to a high volume of inquiries about the company's products or services, complaints, remote access to computers, helping with logins, website issues, and navigating their platforms. The Associate Customer Service Representative takes inbound calls, LiveChat, and/or emails from Family, students and Occasional calls from teachers who are with students.
Strong knowledge/experience with hardware troubleshooting (our customers primarily use HP laptops)
Strong knowledge/experience of 'Domain Environment' network troubleshooting
Add computer to a domain
Add/Remove printers/scan folders
Strong knowledge/experience with 'Internet/Browser" troubleshooting
Basic knowledge/experience with reimaging computers (PC)
Any knowledge/experience with Apple computers is welcomed
Experience with Remote Troubleshooting tools
The pay range for this position is $17.00 - $17.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Feb 25, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
OPPORTUNITY TO WORK WITH ONE OF THE LARGEST EDUCATION ORGANIZATIONS IN THE AREA
$17/HR
3 MONTH CONTRACT
Qualifications:
- 1 year of helpdesk/desktop support experience
- Call center experience
- CompTIA cert preferred
- Excellent communication skills
- Microsoft Office proficient
Will take inbound calls supporting families w/ login issues and provide customer support as needed to resolve any issues.
Will handle roughly 30-50 inbound calls a day.
The Customer Service Representative (CSR) is a member of the Contact Center. The CSR is responsible for responding to a high volume of inquiries about the company's products or services, complaints, remote access to computers, helping with logins, website issues, and navigating their platforms. The Associate Customer Service Representative takes inbound calls, LiveChat, and/or emails from Family, students and Occasional calls from teachers who are with students.
Strong knowledge/experience with hardware troubleshooting (our customers primarily use HP laptops)
- Performance issues
- Mic/Camera issues/settings
- Peripherals (mouse/keyboard, monitors etc.)
- Password Reset
Strong knowledge/experience of 'Domain Environment' network troubleshooting
Add computer to a domain
Add/Remove printers/scan folders
Strong knowledge/experience with 'Internet/Browser" troubleshooting
Basic knowledge/experience with reimaging computers (PC)
Any knowledge/experience with Apple computers is welcomed
Experience with Remote Troubleshooting tools
- Bomgar/BeyondTrust
- Drive
- Voice
- Hangouts/Meet
- Gmail
The pay range for this position is $17.00 - $17.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Feb 25, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $17
