Insurance Customer Service- Part Time

Job Description

Job Description

Join Perficio Insurance Services, a dynamic and customer-focused company dedicated to providing outstanding service in Salt Lake City, Utah. As an Insurance Customer Service Representative, you will be an integral part of our team, directly impacting the satisfaction and retention of our valued clients. In this part-time, office-based role, you will serve as the initial point of contact for policyholders, expertly addressing their queries and resolving any issues with professionalism and efficiency.

At Perficio Insurance Services, we believe in cultivating a positive work environment that fosters growth and development. You'll be working in a supportive and inviting atmosphere where every member's contribution is valued, and continuous learning is encouraged. If you are passionate about delivering excellent service and enjoy building relationships with clients, we invite you to bring your talents to our incredible team!

Benefits

Annual Base Salary Bonus Opportunities

Mon-Fri Schedule

Evenings Off

Career Growth Opportunities

Paid Time Off (PTO)

Appreciation Lunches

Weekly Team Meetings

Home & Work Life Balance

Bonus Opportunities

Advancement Opportunities

Responsibilities

Customer Assistance : Provide friendly and efficient service to customers, addressing their queries and insurance needs promptly.

Policy Management : Assist clients in managing their insurance policies, including renewals and modifications.

Problem Resolution : Proactively resolve customer issues, ensuring a high level of satisfaction and trust in our services.

Information Relay : Act as the communication link between clients and the insurance company, relaying important information effectively.

Client Education : Educate clients about available insurance products, helping them choose options that best fit their needs.

Feedback Collection : Gather and convey customer feedback to improve service and product offerings.

Requirements

Experience : Prior experience in customer service or insurance is preferred.

Communication Skills : Strong verbal and written communication skills are essential.

Problem-Solving : Ability to effectively solve customer issues and provide satisfactory solutions.

Customer-Oriented : A commitment to providing excellent service and building strong customer relationships.

Interpersonal Skills : Ability to interact positively with clients, colleagues, and management.

Attention to Detail : Strong focus on details to ensure accurate processing of inquiries and transactions.

Adaptability : Flexibility to manage changing priorities and handle various tasks efficiently.

Technical Skills : Familiarity with computer systems and basic office software.

License Preferred : If not licensed must be willing to get license company will assist