Professional Services Engineer

Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.

 

With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. 

Position Summary:

This position will support our Helix ALM brand. Helix ALM is Perforce's comprehensive Application Lifecycle Management solution that helps organizations streamline their software development processes from requirements through release. Our solution combines powerful requirements management, test case management, and issue tracking in a single, fully traceable platform. Trusted by regulated industries and complex development environments worldwide, Helix ALM enables teams to achieve compliance, maintain quality, and accelerate delivery while providing end-to-end traceability across the entire development lifecycle. Whether teams are following Agile, traditional, or hybrid methodologies, Helix ALM adapts to their needs while ensuring complete visibility and control over the development process.

Director, Professional Services for the Helix ALM team at Perforce is searching for a Professional Services Engineer to join the team. The Professional Services Engineer works directly with clients to deploy, customize, and optimize technology solutions. This role involves understanding client needs, managing implementations, and ensuring client satisfaction through high-quality service and support. The ideal candidate possesses strong technical skills, excellent communication abilities, and a commitment to delivering exceptional results.

Requirements:

• Knowledge of multiple operating systems, networking, client/server applications, and various cloud environments
• Experience with software development environments, software life cycles, and software technical support
• Ability to troubleshoot problems, research solutions, and complete projects independently and as part of a team
• Strong oral and written communication skills, ability to communicate clearly and concisely in a live working online session or offline
• Ability to explain technical concepts to both technical and non-technical audiences
• Talent for solving problems and enthusiasm for providing world-class support to our customers
• Ability to adjust communication style to the target audience (management, technical staff) and situation (recognizing when a sense of urgency is needed)
• Demonstrated ability to adapt to new technologies and learn quickly
  
  
  
  

Responsibilities:

• Meet regularly with clients of all sizes to review and understand their consulting needs, provide effort estimates, and deliver those projects
• Accountable for delivering various consulting engagements pertaining to implementations, migrations, upgrades, trainings, and general advising on topics in multiple technical areas
• Research, troubleshoot and resolve complex problems
• Work independently while communicating regularly with clients and colleagues on project progress, risks, milestone completion to ensure an on-time and on-budget delivery
• Support customer requirements discovery processes, providing feedback to Engineering and Support organizations
• Provide technical support on an as-needed basis (e.g. complex support cases)
• Review and produce technical documentation and procedures
• Assess customer bug and enhancement requests and assist in prioritizing development
• Actively participate in group projects
• Utilize scripting skills to contribute to internal tools
• Mentor other engineers and staff; contribute to and regularly deliver product trainings internally and for customers
• May be required to support additional products/brands as needed
  
  
  
  

Additionally, this position is eligible for benefits including, but not limited to, medical, dental, vision, retirement benefits, life insurance, wellness programs, total time off, and other employee perks that may be offered by Perforce from time to time. The actual offer will depend on a number of factors including, but not limited to, a candidate’s education, skills, qualifications, depth of experience and other relevant business considerations. Perforce reserves the right to amend or modify employee perks and benefits at any time.

Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.

If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!

www.perforce.com

Perforce Software is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, family or relationship structure, military service and veteran status, physical or mental disability, genetic information, gender identity, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Perforce Software's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.