What are the responsibilities and job description for the Automotive Service Bdc Representative position at Performance Auto Group?
Luxury Automotive Dealership looking for Service Bdc Representative to join our team!
The BDC Internet Service Representative delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This position uses lead management tools, CRM software and the internet to manage inquiry flow and update customer files. The service BDC associate will be trained to understand all products and services offered, will become knowledgeable of all services.
Duties and Responsibilities:
Respond to internet inquiries with courtesy, accuracy and professionalism.
Promptly and accurately enter all customer inquiry data into the CRM
Generate service appointments Effectively utilize lead management tools and all necessary reports, forms and other documentation on a timely basis
Perform other job-related duties as assigned.
- We are an equal opportunity employer
- Drug and Background checks are required
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Supplemental Pay:
- Commission pay
Experience:
- BDC Representative: 2 years (Required)
- Customer Service: 3 years (Required)
- Phone etiquette: 2 years (Required)
Ability to Commute:
- Whippany, NJ (Required)
Work Location: In person
Salary : $40,000 - $60,000
