What are the responsibilities and job description for the BDC Representative position at TASCA AUTOMOTIVE GROUP, Inc.?
Description
- Lead Management : Handle inbound and outbound leads through phone, email, and chat, ensuring timely and effective follow-up.
- Customer Interaction : Engage with customers to understand their needs, provide information about vehicles and services, and schedule appointments for sales and service.
- Database Management : Maintain accurate and up-to-date records in the CRM system, ensuring all customer interactions and follow-ups are documented.
- Sales Support : Collaborate with the sales team to provide insights and support for lead conversion, including preparing reports and tracking performance metrics.
- Customer Service : Address customer inquiries and resolve issues promptly, providing exceptional service and ensuring a positive experience.
- Appointment Scheduling : Coordinate and schedule appointments for test drives, service visits, and other customer-related activities.
- Marketing Support : Assist with marketing campaigns and promotional activities, including follow-up with leads generated from various sources.
- Reporting : Provide regular updates and reports to Eileen Aquilante on lead activity, appointment schedules, and other relevant metrics.
Requirements
