What are the responsibilities and job description for the Customer Svc Rep/Cash App/Clerical position at Performance Foodservice?
We Deliver the Goods:
Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Receives funds from customers and records monetary transactions. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.
Responsibilities may include, but not limited to:
6 - 12 months customer service, call center and / or related area.
Excellent Microsoft Office Suite skills.
- Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
- Growth opportunities performing essential work to support America’s food distribution system
- Safe and inclusive working environment, including culture of rewards, recognition, and respect
Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Receives funds from customers and records monetary transactions. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.
Responsibilities may include, but not limited to:
- Input customer orders; Input customer credits; Input order and invoicing information accurately and in a timely manner.
- Receive checks from customers; count money to verify amounts; record payments received and transmit to Accounts Receivable daily.
- Assist managers with clerical related duties using Microsoft Office Suite.
- Assist customers with orders and problems. Contact vendors and requests samples for customers.
- Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
- Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.
- Attend training and Customer Service meetings.
- Performs other related duties as assigned.
6 - 12 months customer service, call center and / or related area.
Excellent Microsoft Office Suite skills.
