Sales Operations Specialist

Performance Health is seeking a Sales Operations Specialist to join our team. In this role, you are responsible for creating and maintaining high standards of service to internal and external customers in order to develop and maintain a quality reputation in the marketplace, build public relations and increase sales. Also, taking ownership of projects and processes to meet and exceed customer's needs while offering process improvements as needed and necessary.

This is a remote based position working EST hours to support our Southeast Sales team. Candidate must live in EST or CST time zone and be willing to work the assigned hours.

Essential Job Duties & Responsibilities

• Acts as a liaison with vendors, sales reps, customer service and other departments in the company
• Manage backorder report, offering substitutions to customers and processing sub orders
• Prepares quotes, return requests, order entry, issue resolution, case entry, etc.
• Maintains sales rep sample accounts
• Maintains all literature requests from sales reps
• Manages freight claims and LTL claims
• Processes credits and rebills
• Package tracking, provide direct support for Outside Sales Representatives
• Enter quotes which can be for a one-time purchase or ongoing contract
• Focus on accuracy, organization and attention to detail
• Promotes and maintains positive customer relations
• Process purchase orders which are received by Outside Sales Representatives
• Cross reference support
• Ability to effectively partner and collaborate with multiple internal departments.
• Respond effectively and appropriately to inbound emails using our shared email system
• Provides direct support for Outside Sales Representatives
• Performs other duties as assigned

Job Qualifications

• High school diploma or equivalent
• 3 years of experience in a customer service role
• Solid computer and data entry skills; including proficiency with MS Office (Word & Excel)
• Ability to utilize multiple software systems simultaneously
• Self-motivated and strong multitasking skills
• Excellent written and oral communications skills
• Excellent customer service skills

Benefits

• Our benefits include healthcare; insurance benefits; retirement programs; paid time off plans; family and parenting leaves; wellness programs; discount purchase programs.
• This is a full-time position with an hourly pay rate of $20.00 -$ 21.00 and the opportunity to earn bonus, plus benefits.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Performance Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender, gender identity, sexual orientation, race, color, religion, national origin, disability status, protected Veteran status, age, genetic information, and any other characteristic protected by law.