What are the responsibilities and job description for the Capital Sales Specialist position at Performance Health?
Performance Health is seeking a Capital Sales Specialist to join our team. In this role, you will be responsible for overseeing the entire lifecycle of the Capital Equipment quote & order processes. In this position, you will be the project manager assigned a specific set of customers for the Capital Equipment business. You will be managing and coordinating requests from initial inquiry through quoting, order placement, scheduling of consolidated delivery, and final invoicing. You will be expected to deliver a prominent level of professional customer service, while sustaining and developing effective customer, third party & internal relationships. Essential Job Duties & ResponsibilitiesAble to effectively follow processes, utilize system tools necessary for quoting and order management executionDemonstrates thorough understanding of product and service offeringRespond to all inbound inquiries within 24 hoursProven ability to organize and manage time effectively, balancing multiple projects simultaneously while maintaining attention to detailEnsure scheduling, coordination, and billing of equipment orders and installation appointments, while proactively managing timelines, communication updates to stakeholders, and addressing any potential delays or issuesProfessionally and effectively communicates with customers, third parties, and internal stakeholdersComplete all quotes, orders, and delivery tasks as directed by customers and internal stakeholders (primarily Sales) throughout project managementUpholds and enforces company standards such as pricing, service fees, and customer information requirementsWeekly updates of all assigned projects in system portal to maintain flow of execution and seamless processFollow standard workflow while taking actions necessary to exceed customer expectationsPerforms other duties as assigned Job Qualifications High school diploma or equivalent required1-2 years of previous experience working in a customer-focused environment delivering end to end customer service including quote and order management, service and shipping coordination, delivery specifications, and billingDemonstrated ability to fully leverage ERP & CRM systems to execute workflows, process transactions, and manage projectsProficient with Microsoft Office applications e.g. Word, Excel and OutlookActively listens and demonstrates understanding of customer needsAbility to travel up to 10% of the time; including overnight travel BenefitsOur benefits include healthcare; insurance benefits; retirement programs; paid time off plans; family and parenting leaves; wellness programs; discount purchase programs.This is a full-time position with an hourly pay rate of $22.00 - $23.00 and the opportunity to earn bonus, plus benefits. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Performance Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender, gender identity, sexual orientation, race, color, religion, national origin, disability status, protected Veteran status, age, genetic information, and any other characteristic protected by law.
Salary : $22 - $23
