What are the responsibilities and job description for the Front Desk/Healthcare Coordinator position at Performance Optimal Health?
Join Performance Optimal Health as a Practice Coordinator. At Performance, we take a holistic approach to health and recovery, striving to empower clients to live better lives. Through our services, based on the Four Pillars of Optimal Health—exercise, nutrition, recovery, and stress management—we tailor care to the unique needs of each client. Our highly trained professionals and commitment to quality care make the client journey our priority.
With over 20 years of experience across Connecticut, New York, and Naples, Florida, we are excited to expand and grow our Practice Coordinator Team. As a Practice Coordinator, you will play a vital role in the client experience, blending administrative expertise and exceptional hospitality to create a seamless and welcoming environment for clients and colleagues alike. You will report to the Practice Manager and collaborate with teams across physical therapy, wellness, and billing.
Cornerstones
Performance Optimal Health is driven by five main cornerstones that guide all actions and decisions:
- We care from the core
- We sweat the small stuff
- We are teachers & scholars
- We take ownership
- We huddle
Key Responsibilities
- Act as a brand ambassador, well-versed in our history, services, brand standards, programs, and pricing.
- Manage first impressions, including greeting clients, providing site tours, answering phone calls, and responding to email requests.
- Ensure client preparedness for appointments by verifying insurance benefits, collecting co-payments, and updating records in electronic medical record (EMR) systems.
- Address client inquiries, feedback, and concerns promptly, escalating when necessary.
- Perform general administrative tasks such as data entry, scheduling, and document management (print/fax/scan).
- Promote additional services and products to enhance client engagement with the Performance Optimal Health model.
- Maintain a clean, organized, and welcoming workspace with attention to detail.
- Collaborate cross-functionally with all departments to ensure efficient operations and a high-quality client experience.
- Utilize and manage data in customer relationship management (CRM) and EMR systems (e.g., Optimis, Duxware) with accuracy.
- Communicate professionally with clients, clinical staff, and internal teams using Microsoft Teams and other channels.
Qualifications:
- Exceptional customer service skills and a passion for client care.
- Strong organizational, analytical, multitasking, and communication abilities.
- Experience with Apple and Windows products, Microsoft Teams, and relevant software.
- Familiarity with EMR and CRM systems.
- Ability to manage multiple situations with poise and confidence.
- Self-starter with a strong work ethic and openness to new ideas.
Bonus Skills:
- Associate degree in a related field.
- Experience with Mindbody Online, Optimis, or Duxware systems.
- Proficiency in calendar management and scheduling.
Benefits at a full-time status:
- Medical/Dental/Vision
- 401K Match
- Growth potential within the organization.
- Access to facilities at all locations.
- Internal and external discounts.
- Fun atmosphere.
- Continuing education stipend
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.
