What are the responsibilities and job description for the Service Advisor/Writer position at Performance Peterbilt?
Overview
We are seeking a dedicated and detail-oriented Service Writer to join our team. The ideal candidate will possess strong mechanical knowledge and a passion for automotive service. As a Service Writer, you will be the primary point of contact for customers, ensuring that their automotive needs are met with professionalism and efficiency. Your role will involve managing service requests, communicating with technicians, and providing exceptional customer service to enhance the overall experience.
Responsibilities
- Greet customers and assess their automotive service needs.
- Accurately document service requests and relay information to technicians.
- Maintain clear communication with customers regarding the status of their vehicles.
- Provide estimates for services and repairs based on customer needs and technician input.
- Align customer expectations with available services and timelines.
- Handle cash transactions and maintain accurate records of payments.
- Assist in managing inventory levels for automotive parts and supplies.
- Utilize automotive diagnostics to identify issues and recommend appropriate services.
- Foster positive relationships with customers to encourage repeat business.
Experience
- Previous experience in service writing or a similar role within the automotive industry is preferred.
- Strong mechanical knowledge is essential; familiarity with automotive service processes is a plus.
- Experience in auto service management or automotive sales is advantageous.
- Proficiency in cash handling and financial transactions is required.
- Excellent communication skills, both verbal and written, to effectively interact with customers and team members.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- A background in automotive diagnostics will be beneficial for understanding customer concerns.
Join our team as a Service Writer, where your skills in automotive service management will play a crucial role in delivering top-notch customer experiences!
Job Type: Full-time
Pay: $49,433.00 - $54,344.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
Ability to Commute:
- Albany, GA 31705 (Preferred)
Ability to Relocate:
- Albany, GA 31705: Relocate before starting work (Required)
Work Location: In person
Salary : $49,433 - $54,344
