Scheduling Administrator Supervisor

We are looking for a Scheduling Administrator Supervisor to join our team!

The Scheduling Administrator Supervisor is responsible for supervising the ream that handles direct coordination and management of the daily schedules for Field Technicians providing fire protection services to a wide variety of customers. Expectations include optimal scheduling and dispatch of technicians to ensure all customer obligations are met within PSI efficiency standards.

-Create and schedule service and inspection jobs with customers leveraging our Field Service Management software for fire alarm, sprinkler, suppression, extinguisher, and gate & door services.

-Review reports daily to ensure efficient technician schedules (jobs and travel time) meeting scheduling productivity standards.

-Maintain a list of jobs that have flexible service windows to allow for rapid updating of technician schedules due to last-minute schedule disruptions.

-Field emergency service calls and reroute technicians based on geographic location, availability, and required skillset.

Assist technicians and customers with schedule-specific questions, escalating to the manager when appropriate.

-Meet PSI customer service standards through proactive communications via Field Service Management software, phone, and email.

-Ensure the customer clearly understands our fees for services rendered.

-Coordinate closely with technicians, managers and other internal stakeholders, relaying information to and from customers.

-Answer customer calls regarding inspections, repairs, and emergency services.

-Ensure all information needed by the technician to complete the job is up to date in the Field Service Management software.

-Confirm all customer information required for invoicing is up to date at time of scheduling (billing contact, purchase order, etc.)

Other duties may include basic administrative tasks, reviewing inspection & third-party compliance reports, quoting time and materials at emergency service standard rates, and related special projects as assigned.

High School Diploma or GED

Associate or bachelor’s degree preferred

Minimum of 1-year administrative experience

Scheduling and/or dispatching experience preferred, but not required

Knowledge of or experience with fire life safety or other similar industries preferred

Advanced computer and software skills, such as Microsoft, CRM, ERP, and work order management systems

Demonstrated excellent customer service and professional etiquette

The above statements are intended to describe the general nature and level of work of this job and not an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned.

Performance Systems Integration (PSI) is a leader in the Fire & Life Safety industry serving customers throughout Washington, Oregon, Northern California, and Idaho. We provide a broad range of Fire & Life safety programs and services - monitoring, testing, and inspecting, system maintenance, installations, and code compliance consultations - to the industries we serve. We strive to be the best place to work within our industry by adhering to the philosophy that we take care of our customers by taking care of our people.

Why join us?

Medical, Dental, Vision Plans

Company-paid Life and Long-Term Disability Insurance

Health Savings Account with generous company contribution (HSA)

Flexible Spending Accounts for Medical and Dependent Care (FSA)

Employee Assistance Program (EAP)

Paid Time Off (PTO) plan

10 paid holidays off per year

Safe Harbor 401(k) Retirement Plan with liberal company match

Training and Development Program

Candidates selected for this position will be subject to a background and DMV record (if applicable) check and pre-employment drug screen (if applicable) once the signed offer is received.

Performance Systems Integration, and our affiliates, is an Equal Employment Opportunity employer. We are committed to making employment decisions based on business needs, job requirements and individual qualifications without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, family or parental status, family medical history or genetic information, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics in the locations in which we operate.

If you are unable to submit your application because of incompatible assistive technology or a disability, please contact HR@psintegrated.com and we will reasonably accommodate qualified individuals with disabilities as required by applicable law.