What are the responsibilities and job description for the Account Manager, National Accounts position at Performant?
Company Description
Zelis is a healthcare information technology company and market-leading provider of end-to-end healthcare claims cost management and payment solutions.
Inc.5000 award winner : One of the fastest growing privately held companies in the US!
Ranked #1 by NJ Biz as the Fastest Growing Company in NJ!
Company Background
Zelis Healthcare is a market-leading healthcare technology company providing integrated healthcare cost management and payments solutions including network analytics and design, network access and cost management, claims cost management and electronic payments to payers, healthcare providers and consumers in the medical, dental and workers' compensation markets nationwide. Zelis Healthcare is backed by Parthenon Capital Partners.
Job Description
The Zelis Purpose
We founded Zelis to help control the rising cost of healthcare and make healthcare more affordable for all of us.
Position Overview :
Zelis is pursuing an aggressive organic and non-organic growth strategy focused on providing superior healthcare claim lifecycle solutions to payors, providers and individuals from pre-payment through payment. The Account Manager will have responsibility for supporting the day to day management of a large, national payer account within the Zelis portfolio. The Account Manager will partner with the Director of National Accounts for client administration, delivering best in class service and providing proactive solutions to maintain a positive client relationship.
Key Responsibilities
- Provide support in the completion of administrative tasks related to client updates, managing go-live calls and other service-oriented actions to ensure optimal results
- Partner with Operations, IT and other internal teams to align against project deliverables as well as providing tracking, status updates for client milestones
- Troubleshoot Operational and IT issues; research issues, liaise with management to determine communications to the client as well as issue resolution
- Monitor internal quarterly reporting; scale to understanding data and identifying trends, additional savings opportunities, product performance, and other reportable metrics
- Handle escalated issues from Client Services and / or other internal teams that require client interaction
- Partner with Director National Accounts for presentations, client meetings, and other client-facing communication
- Maintain awareness of and ensure adherence to Zelis standards regarding privacy
Qualifications
Preferred Experience / Qualification
Education :
BS Degree preferred but not required
Additional Information
D ISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Videos To Watch
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