What are the responsibilities and job description for the Front Desk Receptionist position at Perio Health and Dental Implants?
We are seeking an experienced, reliable and outgoing Dental Front Desk Receptionist. Excellent communication, customer and interpersonal skills, a willingness to learn and a positive attitude and is a must.
Responsibilities
- Answers telephone, routes calls, provides information and takes messages in accordance with practice procedures.
- Schedules and adjusts patient appointments to maximize the patient care and reach practice profit target.
- Establishes, maintains and keeps patient files and records up to date (i.e. address, phone number, insurance information, etc.)
- Communicates with patients regarding financial options. Reconciles financial records by receiving and recording patient payments.
- Prepares correspondence, memos, condolence letters, and other documents when requested.
- Uses computer, fax, or courier service to transmit information or documents when requested.
- Produces the doctor's call list and provides to the doctor each day, as necessary.
- Calls patients the day before to remind them of a scheduled appointment time.
- Adheres to all safety and health regulations.
- Keeps staff and doctors informed of scheduling problems, issues or concerns.
Knowledge/Skills/Abilities:
- Knowledge of appointment coordinator procedures.
- Skilled in the use of standard office equipment including: telephones, calculators, copiers, fax, computers and computer software (MS Excel, Word, Practice management software)
- Ability to maintain composure and professionalism when exposed to stressful situations.
- Ability to engender trust from the doctors, coworkers, and patients.
- Ability to quickly grasp relevant concepts regarding duties and responsibilities.
- Ability to understand and follow written and verbal instructions.
- Ability to accept constructive feedback.
- Ability to work cooperatively with management, staff and patients.
- Ability to collect data, Establish facts, draw valid conclusions, and maintain confidentiality.
- Ability to show empathy and compassion.
- Ability to advocate for both our patients and our practice.
Job Types: Full-time, Part-time
Pay: $20.00 - $22.00 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid sick time
- Paid time off
- Retirement plan
- Uniform allowance
Schedule:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $20 - $22