What are the responsibilities and job description for the Customer Experience Specialist position at PerLuxe Travels?
Do you want to work remotely from home? Simply just work from anywhere?
Do you want to work in an environment that values YOU and sets you up for SUCCESS?
We are looking to bring on new Remote Customer Experience Specialists. Our Specialists are extremely valuable as they are the main point of contact for clients. They are responsible for creating unique travel itineraries, processing payments, and updating clients regarding their travel. They have access to the top travel vendors, such as Expedia, Delta Vacations, American Airlines Vacations, Carnival, Royal Caribbean and Disney, to name a few.
We have trainings available at all times making it flexible for those with prior commitments.
Main Responsibilities:
- Maintain open communication with clients regarding their travel
- Research top travel destinations and curate individualized itineraries
- Discuss client travel needs/preferences and create itineraries to fit their preferences
- Promote/advertise specialized travel deals across varying platforms
- Stay up to date with travel news
- Connect with travel leaders
- Attend travel trainings and/or monthly meetings, as necessary
- Use judgement when it comes to budget and client preferences
- Attend daily trainings to become more knowledgeable in travel news, updates and/or restrictions
- Promote current travel deals and perks via social media or varying platforms
- Complete and maintain travel certifications
Qualifications:
- 18 years or older
- High School Diploma
- Customer Service experience (1 year or more)
- Must be coachable and willing to learn
Benefits:
- Flexible Schedule
- Work remotely from home
- Full or Part Time opportunities available
- IATA card
- Free cruise and theme park tickets after training
- Exclusive travel benefits/perks
