What are the responsibilities and job description for the Manager, Information Technology position at PERMEVO?
Title : Manager, Information TechnologyLocation : On-site, NYC (5 days per week)Reports to : Associate Director, Information TechnologyPosition Type : Full-Time, ExemptPosition SummaryThe Manager, Information Technology will be responsible for :
- Providing help-desk support and troubleshooting for employees using Windows and Macintosh computers.
- Setting up and maintaining all computers and related hardware.
- Assisting the Associate Director, Information Technology with network and telephone system administration, along with other IT-related tasks.Key ResponsibilitiesUser Support :
- Provide help-desk support and troubleshooting for ~75 users on Windows 2000 / XP workstations and laptops.
- Install and support MS Office, Raiser’s Edge, Financial Edge, Patron Edge, FileMaker Pro, and other applications.
- Support ~20 users in Creative Services and Production using Apple G4 / G5 desktops, PowerBooks, and iBooks (OS X 10.2–10.4).
- Assist remote employees, manage company laptops, configure remote access and VPN connectivity.Equipment Setup & Maintenance :
- Configure and set up new PC / Mac workstations and laptops, install software, and manage system updates / security patches.
- Maintain an inventory of IT equipment and use imaging tools like Norton Ghost for system management.
- Troubleshoot and repair hardware / software issues, liaise with technicians for advanced support.Network & Systems Administration :
- Assist with Local Area Network (LAN) administration, including Active Directory and Apple xServe user management.
- Monitor backups using BackupExec and Retrospect, ensure timely antivirus updates, and manage network services (DHCP / DNS).
- Administer MS Exchange (user mailboxes, public folders, access privileges, server monitoring).
- Configure and troubleshoot Alcatel LAN switches, VPN clients, and VLAN assignments.
- Manage Active Directory (user / group creation, Group Policies, printer / resource publishing, software patch deployment).
- Monitor server health using HP Insight Manager and coordinate repairs with vendors.Telephone System Administration :
- Assist with Alcatel VoIP system administration, including programming users’ phone sets and voicemail.
- Handle phone system maintenance, reprogramming, and troubleshooting as needed.Other tasks and projects as assigned by the Associate Director, Information Technology.Qualifications
- Strong knowledge of PC setup and repair (A and / or Network certification preferred).
- Proficiency in Windows 2000 / XP and MS Office applications.
- Experience with Apple hardware, macOS, and related applications.
- Familiarity with Ethernet LAN infrastructure and TCP / IP preferred.
- Some experience with Windows 2000 / 2003 Server administration is a plus.
- Ability to work a rotating weekend on-call schedule.
- Excellent communication skills to assist users with varying levels of technical expertise.
- Strong multitasking and problem-solving abilities in a fast-paced environment.
- Self-motivated with the ability to work independently.
- Bachelor’s degree is strongly preferred.
- MCSA or MCSE certification (or progress toward it) is a plus.
- An outgoing personality with a sense of humor is a plus!
