Director of Information Technology

Job Number: 353

Location: Midland

Supervises: Y

FLSA: Exempt

Division: ADM

Salary:  DOE.  Sign on bonus may be available.

Shift: M-F 8am - 5pm; may require a flexible work schedule; Assigned work hours may change as the needs of the agency and clients change

Driving required: Y

Travel required: Y

Settings: office, field

POSITION SUMMARY/JOB PURPOSE:

The Director of Information Technology empowers PermiaCare staff to do their work well by providing technology, reports, training and support. In addition to being the Center's primary source of knowledge for the EHR, the Director of Information Technology supervises the IT team and provides project management for major IT initiatives.  Contribution to IT policy creation and prioritization are also required of this position.

This position works independently, under limited supervision, reporting major activities through periodic meetings.

EDUCATION, EXPERIENCE, OTHER QUALIFICATIONS:

Education Required:  Bachelor's degree in Information Technology or other related field

Experience Required: At least 4 years of software development and report writing experience. At least 2 years of experience as a supervisor.  At least 2 years of experience in IT for a healthcare organization. Demonstrated competency in SQL query development and debugging.

Registration, Certification, Licensure or other Qualifications Required: 

• Must maintain a valid Texas Driver's license, auto liability insurance and a driving record acceptable to PermiaCare's insurance requirements.
• Required to pass criminal history and background checks as well as pre-employment drug screen.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Create custom reports, list pages and screens in the EHR system.
• Provide technical support and problem resolution to clinical and billing staff. Works with the vendor support staff to solve problems with the EHR system.
• Monitor the Encounter and State Data batches, distribute error reports and assist supervisors with corrections.
• Supervise IT staff in the performance of their duties.
• Manage major IT projects.
• Develop and maintains custom databases and applications.
• Create and maintains IT policies and procedures.
• Create and maintain configuration tables in EHR as needed.
• Assist the Chief Information Officer with setting priorities, budgets, and goals for the IT Department.
• Meet unit performance measures or targets.
• Maintain confidentiality of sensitive records and treatment information, client files and protected health information in compliance with HIPAA, laws, rules and regulations, and established procedures.
• Maintain regular and reliable physical on-site attendance. Regular attendance, dependability, and promptness are required for the scheduled workday 100% of the time, to ensure consistency and completeness of program's processes.
• Comply with the Abuse, Neglect, and Exploitation policy and reporting requirements.
• Adhere to the Code of Conduct and Standards of Behavior policy requirements.
• Establish and maintain effective work relationships with individuals served and their families, supervisors, co-workers and visitors by demonstrating cooperative, courteous and respectful behavior at all times.
• Communicate regularly with supervisor.
• Open and process mail/email in a timely manner.
• Answer phone, collect phone messages and respond to requests timely and accurately.
• Maintain safe and clean working environment by complying with procedures, rules and regulations.
• Perform all work functions and interactions using a trauma informed approach.
• Display professionalism when representing PermiaCare and the program in the community.
• Maintain compliance with legal requirements and company policies and procedures.
• Maintain valid and current driver's license, auto insurance, acceptable driving record and reliable transportation at all times. Driving may be required for this position.
• Complete all training as assigned prior to due date.
• Plan, organize, assign, supervise, review, and evaluate the work of assigned employees.
• Participate in the hiring process and termination process of assigned employees, including recommending selection of staff to hire.
• Complete employee corrective actions as needed and in a timely manner.
• Communicate regularly with assigned employees.
• Ensure compliance for performance evaluations for assigned employees.
• Perform approval of timesheets on time.
• Develop, implement, and monitor new and revised operational policies and work procedures.
• Coordinate with Human Resources to respond to employee concerns or complaints.
• Establish expectations and provide employee performance feedback on an on-going basis, including ensuring understanding of performance targets and goals.
• Provide orientation and on-going training, mentoring, and coaching to assigned employees.
• Maintain quality and quantity of work performed within work unit.
• Fill in for subordinates when needed to ensure coverage.
• Assist in resolving emergencies.
• Identify and resolve workplace problems.
• Ensure direct reports are aware of adhere to PC policies and procedures.
• Ensure time is reported accurately.
• Other duties as assigned

MARGINAL DUTIES AND RESPONSIBILITIES (these duties are not designated as essential for the purposes of ADA; they are still required duties):

• Attend management meetings and engages directors & team leads to identify areas where IT can be of value to the Center.
• Attend State level meetings (the IMC and TSUG meetings).
• Act as backup for data submissions to the state when IT staff are out.
• Act as backup for new user accounts for staff and contractors in the PermiaCare domain
• Participate in team meetings.
• Participate in community activities and/or attends community meetings as needed.
• Participate in workgroups and committees as assigned.
• KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES:
• Knowledge of SQL server queries, reporting and management.
• Knowledge of IT best practices.
• Ability to manage a diverse team of technical staff.
• Ability to organize numerous concurrent projects and prioritize tasks.
• Knowledge of HIPAA and ability to protect confidentiality.
• Effective multi-tasking skills.
• Good organizational skills.
• Welcoming, positive behavior.
• Ability to express self clearly and effectively, orally and in writing
• Effective time management skills.
• Exceptional customer service skills, including positive attitude.
• Cultural sensitivity.
• Dependable attendance and punctuality.
• Knowledge of trauma informed theories, principles and practices.
• Flexibility and adaptability to different work environments.
• Excellent computer skills, including Word, Excel, Outlook, and Electronic Health Records (EHR).
• Reading and comprehending.
• Reasoning and analyzing.
• Ability to coordinate with various inter-agency personnel.
• Ability to fulfill PMAB and CPR/First Aid requirements
• Ability to work independently
• Good interpersonal skills, including ability to build rapport with individuals including co-workers.
• Ability to display comfort in interacting with individuals of diverse cultural, ethnic and economic backgrounds and with social service, healthcare, educational and criminal justice organizations, as needed.
• Ability to acquire and utilize new skills as the job requires.
• Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a spirit of teamwork.
• Ability to maintain highly confidential information.
• Ability to remain calm in stressful situations.
• Ability to plan and schedule work and implement directives without constant supervision.
• Model professionalism by appropriate dress, language, ethics and work habits.
• Ability to drive personal and/or company vehicle.  This position may require travel to agency program sites, community and residential sites, and/or locations outside the PermiaCare catchment area.  This position may require transport of agency individuals and/or individuals served.
• Conflict resolution skills.
• Decision making abilities.
• Supervisory and leadership skills.

PHYSICAL REQUIREMENTS:

Abilities Required:

• Moderate Lifting, under 45 lbs
• Light Carrying, under 15 lbs
• Straight Pulling
• Reaching above shoulder
• Simple grasping
• Walking
• Standing
• Sitting
• Operating mechanical equipment
• Operating office equipment
• Operating motor vehicle
• Ability to see
• Identify colors
• Hearing (with aid)
• Ability to write
• Ability to count
• Ability to read
• Ability to tell time

Other (specify):  driving required. May require some travel after hours and overnight.

WORKSITE CONDITIONS:

• Travel
• Inside
• Working closely with others
• Working alone

ADA Statement:  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EEO Statement:  PermiaCare is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristic protected by state or federal law.

This job description is not designed to cover or contain a comprehensive list of duties, activities or responsibilities that are required of the employee for this job.  Duties, activities and responsibilities may change or new ones may be assigned at any time with or without notice. This job description does not constitute an employment contract with PermiaCare.  Employment is at-will. 

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