What are the responsibilities and job description for the IT Support Specialist position at Perry Homes of Florida LLC?
Job Description
Job Description
As an IT Support Specialist, you’ll be the go-to tech support for both local and remote users in our corporate, sales, and construction teams. Your expertise in deploying, troubleshooting, and repairing Windows desktops, laptops, mobile devices, and various office technologies will be essential in ensuring smooth and efficient operations.
Essential Duties and Responsibilities
Provide hands-on and remote technical assistance to corporate, sales, and construction users across multiple locations. Support includes on-site help at Headquarters, remote locations, and on field sites. Support channels include on-site visits, phone, email, and remote assistance tools.
Address and resolve internet and network-related issues, including reporting outages to service providers and maintaining communication with the Service Desk team to ensure prompt service recovery.
Set up and configure desktops, laptops, and mobile devices using company-approved configurations, ensuring seamless deployment with minimal user downtime.
Perform repairs and troubleshoot issues related to printers, scanners, copiers, and other office technology, ensuring critical deadlines are met with minimal disruption.
Provide technical support for both in-house applications and industry-standard tools like Microsoft Office, Microsoft Teams, Microsoft Intune, Microsoft Azure, Fresh Service, GoToAssist, Cisco Meraki, and SharePoint.
Participate in hardware and software rollout projects, coordinating with the department to ensure smooth transitions with minimal downtime for users.
Assist in the auditing and management of computer equipment and network infrastructure, including routers, switches, internet lines, and wireless cards, ensuring all systems are up-to-date and functioning correctly.
Provide new hires with a basic introduction to their tech setup, including hardware, software, and network resources, helping them quickly acclimate to company systems.
Take ownership of assigned tasks and projects, ensuring they are completed within specified timelines while coordinating with the Service Desk team as needed. Capable of working independently on tasks when necessary, while also being able to collaborate effectively with the Service Desk team to resolve issues and improve overall system performance.
Monitor and enforce IT security policies, including the management of antivirus software, data encryption, and user access controls, to protect company data and ensure compliance with industry standards.
Job Competencies
- Customer / Client Focus
- Communication / Building Relationships
- Time Management
- Flexibility
- Business Acumen
Qualifications
High School Diploma or equivalent required; Associates Degree in IT or a related field preferred.
3 years of relevant IT experience required.
Understanding of IT Helpdesk practices with strong emphasis on customer service.
Extensive knowledge of computer hardware, software, and basic networking.
Understanding of network wiring and small office network configurations.
Experience working with active directory managing user accounts and access.
Strong knowledge of Windows OS, computer hardware, and basic networking. Experience with Active Directory and network setups.
Support experience setting up and troubleshooting HP, Xerox, and Sharp copiers.
Must have immediate availability to communicate when required by the company via employee-provided technology that is compatible with company systems and using data access supplied by the employee. (No reimbursement is provided for employee’s choice of technology or for employee’s data usage).
Demonstrated computer skills including a working knowledge of MS Office products, including Outlook, Excel, Word, and PowerPoint.
Current, valid Driver’s License with acceptable driving record.
Work Availability
Regular, predictable attendance is an essential function of this position.
Must be regularly available and willing to work at least full workdays from Monday through Friday and such other hours as the Company determines are necessary or desirable to meet business needs.
This position also requires periodically being available to support local and field users after hours, weekends (“on call”) and Holidays. The employee may be “on call” an average of one week per month.
While “on call”, the employee will need to answer telephone calls from the Company’s computer users to the Company’s Service Desk line, which the employee will forward to his or her personal phone line. Generally speaking, the employee should return any missed calls within one hour if possible. The employee will be free to engage in personal activities while “on call.” The employee will not need to answer calls between the hours of 10 p.m. and 7 a.m.
The employee will exercise discretion to determine the appropriate response and urgency of the user’s request. If the employee is unable to resolve the user’s request over the phone, the employee will establish with the user an appropriate response time frame. If the employee is unable to meet the user’s schedule, the employee should call other employees in the IT department for assistance in responding to the request for help.
Time spent on tasks such as talking to computer users, troubleshooting, and providing user support will be compensable, as will any associated travel time that may be necessary.
Perry Homes is an Equal Opportunity Employer
Disclaimer : Recruitment Fraud – Any communication regarding job opportunities from our organization will be initiated through official channels only, including our company email domain, @perryhomes.com and verified social media accounts. We advise candidates to exercise caution and refrain from sharing personal or sensitive information with any party claiming to represent our company outside of these channels. We do not at any early stage of recruitment process solicit personal information (e.g., passport and bank account info), financial details, or any form of payment (e.g., application fee). If you receive suspicious communications, encounter job postings that appear fraudulent, or want to confirm any employment postings, please contact careers@perryhomes.com.