Clinical Clerical Administrative Assistant | LGBTQ+ Mental Health Agency

Are you passionate about creating real change for the LGBTQA and HIV/AIDS communities?

Do you believe in the transformative power of compassionate, affirming care? At Persad, we provide cutting-edge mental health and substance use treatment with empathy and understanding, meeting clients where they are.

If you’re driven by a commitment to personal healing, inclusivity, and expanding access to behavioral health care, this is your opportunity to make a meaningful impact. Join us in building a safe, welcoming space where every client feels seen, supported, and empowered. Together, we can break barriers and deliver care that changes lives.

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Why Choose a Career with Persad?
For over 50 years, Persad Center has been a cornerstone of LGBTQ mental health services. Guided by our core values—Accessibility, Dignity, and Representation—we celebrate diversity and strive to transform lives.

By joining Persad, you’ll become part of a compassionate team committed to balanced wellness and community impact. We offer a comprehensive benefits package, including 80% company-paid healthcare and up to $10,000 in annual benefits.

Make a meaningful difference. Choose Persad and help build a stronger, more inclusive future.

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Organization Overview:

Persad Center has been providing life-changing services to LGBTQA individuals, families, and people living with HIV/AIDS since 1972. As the second-oldest LGBTQ mental health organization in the U.S., we offer a diverse range of mental health, behavioral health, substance abuse support, education, and family services.

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Clinical Administrative Assistant

The Clerical/Clinical Administrative Assistant provides administrative support in the office. The person in this role serves as the primary point of contact for administrative matters related to the Agency as needed. The Clerical/Clinical Administrative Assistant also serves as a liaison to Management Team, patients, and clinical staff. The ideal candidate will have the ability to exercise good judgment in all situations, with strong written and verbal communication, administrative and organizational skills. the ability to maintain a realistic balance among multiple priorities is a must. The Clerical/Clinical Administrative Assistant will have the ability to work independently on projects, from conception to completion, and must be able to work under pressure at times to handle a wide variety of activities and confidential matters with absolute discretion. Disclosure of confidential information or violation of HIPAA are grounds for immediate termination. This is a full-time, non-exempt position working within the hours of office operations (M-F: 8 AM- 8 PM), and Saturday Front desk coverage as needed.

ESSENTIAL DUTIES & RESPONSIBILITIES

ADMINISTRATIVE SUPPORT

• Completes a broad variety of administrative tasks for billing, EHR, the Clinical
• Staff including managing Doctors/therapists calendar of appointments, composing, and preparing correspondence that is sometimes confidential
• Plans, coordinates, and ensures the Agency’s administrative tasks are completed
• Works closely and effectively with the Clinical & Administrative Staff to keep them well-informed of upcoming commitments and responsibilities, following up appropriately
• Prioritizes conflicting needs, handle matters expeditiously, proactively, and follows-through on projects to success completion, often with deadline pressures
• Assists & Supports Clinical Staff in management of the EHR system
• Runs reports as needed for Management team
• Conduct insurance verifications and ensure that they are current
• Work with Clinical Admin Manager to complete prior authorizations and medication refills.
• Work with Clinical Director on Quality Assurance so that quality of client care meets required standards

Agency Point of Contact

• Tending to front desk including greeting clients, answering phone calls and taking payments
• Training new Admin staff on all EHR systems
• Supporting Outreach and events as needed
• Serves as backup to the Intake team

QUALIFICATIONS

• Bachelor’s degree or 4 years' equivalent administrative experience required. Minimum 4 years' experience in the medical field preferred.
• Excellent typing/word processing at a minimum of 70 wpm
• Familiarity with Medical Terminology and using an EHR system
• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• Appropriate FBI, PA Act 33/34 fingerprint clearances.

Specialized Skills/Abilities/Knowledge:

• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
• Very strong interpersonal skills and the ability to build relationships with stakeholders, including staff, board members, external partners and donors
• Expert level written and verbal communication skills
• Demonstrated proactive approaches to problem-solving with strong decision-making capability
• Can maintain confidentiality to HIPAA compliant standards
• Highly resourceful team-player, with the ability to also be extremely effective independently
• Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response
• Demonstrate ability to achieve high performance goals and meet deadlines in a fast-paced environment
• Forward looking thinker, who actively seeks opportunities and proposes solutions

COMPENSATION

• $21-$22/hr determined by experience and qualifications.
• Other benefits include (health, dental, vision, life insurance, short and long-term disability insurance)

AFFIRMATIVE ACTION

Persad Center, Inc. is an Affirmative Action/Equal Opportunity Employer and does not discriminate, exclude or otherwise deny employment opportunities to any qualified candidate on the basis of age, ancestry, color, disability/handicap, gender, gender identity/expression, national origin, place of birth, race, religion, sex, sexual orientation, and/or any other characteristic(s) protected m1der local, state, or federal laws in any of its hiring/employment practices and activities. All employment decisions shall be made without regard of any of these characteristics.

Job Type: Full-time

Pay: $21.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Disability insurance

Schedule:

• Monday to Friday

Experience:

• LGBTQ Client: 1 year (Required)
• Prioritizes conflicting needs: 1 year (Required)
• Training others on EHR Systems: 1 year (Required)
• Administrative: 4 years (Required)
• Medical Field: 4 years (Required)

Work Location: In person

Salary : $10,000