What are the responsibilities and job description for the Software Customer Support Coordinator position at Perseus Group, Constellation Software?
Software Support Coordinator
Location: Onsite 5 days a week at the Bass Pro office located in Springfield, MO
Permanent, Direct Hire Opportunity
IDS, a Constellation Software Company
IDS, Integrated Dealer Systems, is the leading provider of complete software solutions for RV, marine, and trailer dealerships.
The Job
IDS, a Constellation Software company, is looking to onboard a Software Support Coordinator. The ideal candidate will work at the Bass Pro office located in Springfield, MO to deliver a complex enterprise-grade ERP solution with local and offshore colleagues. As an onsite liaison for IDS, you will work to be a key link between Product Management, Customers and Development. You will demonstrate excellent problem-solving skills and innovation and will develop a deep knowledge of the RV and Marine Dealership industry best practices for dealership management.
Responsibilities:
- Work specifically with the end users to solve tickets
- Gather details for development changes
- Coordinate and facilitate meetings with key stakeholders
- Understand upcoming projects involving IDS and providing intel
- Run regular standup meetings with both IDS and Bass Pro teams
- Run projects including hotfixes and release, with potential additional responsibilities in QA testing and post-release validation.
- Partner with developers, architects, and other technical resources to design efficient and scalable technology solutions
- Develop a deep knowledge of the RV and Marine dealership industry
- Build trust through strong, long-term relationships with cross-functional Business and Technical teams.
Experience/Education Required:
- At least 3 years’ experience in a customer facing support role
- Previous experience within the Dealership space is considered an asset
- Familiarity with web-based product development methodologies and best practices
- You have experience with Agile methodologies
- You have experience with creating BRDs or FRDs
- BS degree in Computer Science or equivalent experience
Job Type: Full-time
Pay: $70,000.00 - $80,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Monday to Friday
Application Question(s):
- Have you had any experience working with Dealership Software?
Experience:
- Customer support: 3 years (Required)
- Software Support: 2 years (Required)
Location:
- Springfield, MO (Preferred)
Work Location: In person
Salary : $70,000 - $80,000