Account Executive

Job Details Persivia is a leading healthcare analytics company based in Marlborough, MA. We help our clients to thrive by offering the industry’s most advanced and comprehensive solution for managing participation in Bundled Payment Programs. We are looking for passionate employees who want to positively impact the quality of healthcare delivery and outcomes while working in a fast-paced, high-technology company. Persivia lives by the values of Transparency, Open Communication, Teamwork, Respect, and Excellence. Persivia offers competitive benefits including: Equity, Health, Dental, and Vision Insurance, 401K, FSA, Adoption Assistance, Tuition Reimbursement, Employee Assistance Program, and a casual work environment. Summary We are looking for an experienced Account Executive who is passionate about this kind of work and brings high energy to contribute to our mission of becoming the leading platform for Value Based Care: a transformation that is impacting the healthcare industry. Persiva has built a customer base of over 300 Hospitals and Provider Groups selling Digital health and population health platform providing Quality, Cost and Care Management. In addition, Persivia has deep expertise in Data Aggregation from various sources such as Claims, Clinical, EMR, HIE, Flat File, and SDoH data among others. Responsibilities • Be the primary point of contact and build long-term relationships with customers. • Help customers through email, phone, online presentations, screen-share, and in-person meetings. • Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors. • Ensure the timely and successful delivery of our solutions according to customer needs and objectives. • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders. • Forecast and track key account metrics. • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations. • Enhance the department and organization’s reputation by accepting ownership for accomplishing new and different requests; and exploring opportunities to add value to job accomplishments. • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis. • Monitor and analyze customer’s usage of our product. • Responsible for working with the Sales team to onboard, integrate new clients, and develop existing client relationships. • Liaise between the customer and internal teams. Qualifications • Proven account management or other relevant experience. • Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level. • Experience in delivering client-focused solutions based on customer needs. • Proven ability to manage multiple projects at a time while paying strict attention to detail. • Excellent listening, negotiation, and presentation skills. • Excellent verbal and written communication skills. • Bachelor’s Degree in appropriate field of study or equivalent work experience. • Deep digital understanding. • Self-motivated and able to thrive in a results-driven environment. • Natural relationship builder with integrity, reliability, and maturity. • Ability to prioritize among competing tasks. • Critical thinking and problem-solving skills. • Understanding of website development, marketing, measurement and analytics, content management, digital marketing, and internet technology. • Excellent time and project management skills. You’re always looking to optimize the processes. • Keen attention to detail and adherence to deadlines. • Expert at Microsoft Office Suite, Google Apps, Salesforce and help desk support software.