Program Manager of FI Supports

Description

Why Join Our Team

Person-Centered Care Services is a not-for-profit organization that creates social change within communities by supporting people with disabilities on their journey to self-identity and acceptance.
suPPort: Our responsibility as human beings is to support ourselves and one another.
eQuity To participate in community is to have active citizenship. To be    participating citizen, one must have opportunities which are equitable, which accommodate the differences all human being have. 
aCCeptance: One of the most vital components of having a quality of life is love. It’s okay to tell someone you love them; more importantly, it’s okay to show them. To accept another for who they are and what makes them human can be a most validating experience; it is self-empowering. 

Benefits

• Medical, Vision, Dental, and Life Insurance coverage (available for 30 hour employees)
• 403B Retirement Plan for long-term financial security
• Generous Paid Time Off (PTO) and holiday packages to maintain work-life balance.
• Tuition Reimbursement Program to support ongoing education and professional growth.
• Assistance for Professional Development to enhance skills and expertise.
• Referral Program to promote a collaborative and rewarding work environment.
• Career Ladder Program offering opportunities for advancement and growth.
• Employee Assistance Program to provide support and resources for personal well-being.

Position Overview:

The Program Manager of Fiscal Intermediary Supports will oversee the Fiscal Intermediary Coordinators and ensure efficient services to those receiving supports from the departments in a manner that is consistent with OPWDD and NYS regulations. 

Key Responsibilities

• Supervision & Management: Provide supervision and management to the Fiscal Intermediary Coordinator. This includes facilitating meaningful supervision meetings, team meetings, providing tools for effective performance management, covering the Fiscal Intermediary Coordinator (FIC’s) if in the event they are unavailable, and managing the day-to-day operations. 
• Community Engagement: Build and maintain relationships within community partners, such as, Care Managers, Support Brokers, Self-Directed Participant/Designee, and any other members of the Circle of Support. Assist with conducting trainings for members of the Circle of Support, or other community partners on the Self-Direction model. While also reviewing PCCS policies and procedures. 
• Relationship Development: Develop meaningful relationships with people supported, advocates, and family members by being in contact at minimum on a monthly basis. These check-ins should focus on overall program satisfaction. 
• Interdisciplinary Collaboration: Actively participate in support meetings as needed. Provide support, training, and collaboration with other Program Managers, on new features/releases with the systems we operate this includes but is not limited to Relias, eVero, and Paycom.
• Payroll: Review and ensure compliance within Payroll alongside our Finance/Payroll Department. This would be to resolve any issues that might be outstanding, such as but not limited to, Employee Time, Attendance Roster, Self-Hired Staff Personal Time Off, Indirect Hours, and Late Timesheet processing.   
• Billing: Monitor revenue within the Fiscal Intermediary Department, while ensuring Fiscal Intermediary Fee meets OPWDD standards, and billing requirements. Work alongside the Finance Team to ensure all monthly billing is submitted.  
• Policy: Assist management with evaluating the Fiscal Intermediary program, and developing policies and procedures 
• Compliance: Ensure compliance with relevant OPWDD regulations and agency policies. This includes but not limited to working alongside the Administrative Supports Team, troubleshooting eVero issues (i.e. Staff clocking in/out), review of reports (Overtime, Watch Hours, Staff Plan), and completing mini-internal audits for team cases to ensure all documents (i.e. Staff Action Plan, Life Plan, Level of Care, and more) are within OPWDD and PCCS guidelines. 
• Case Management Oversight: Maintain and oversee a caseload to support Individuals who choose to Self-Directed their services. This can include but not limited to, Attendance Roster Review, Invoice Reimbursement, processing Support Broker Billing, review Monthly Expenditure Reports, and attending Circle of Support Meetings) Advocacy: Advocate for the needs and rights of people supported, ensuring they are receiving adequate services and support. Assist and/or facilitate assessments for people supported as needed. Assist people supported with identifying additional resources and/or services.
• Reporting: Ensure proper reporting, investigation, and review of all incidents relative to OPWDD Part 624 regulations and the New York State Justice Center.
• Professional Development: Complete all mandatory and assigned trainings as needed. Take initiative in asking for support in areas needed for development and enroll in training opportunities to assist with accomplishing professional goals.
• All other duties deemed necessary by the supervisor.

Job Skills

• Communication and Collaboration: Promotes open communication within the team, resolves conflicts constructively, and ensures effective collaboration to achieve team objectives. 
• Decision-making and Problem-Solving: Makes sound decisions that balance team needs with organizational goals. Delegates problem-solving tasks while providing guidance. 
• Adaptability and Flexibility: Guides the team through organizational changes, fostering resilience and adaptability among team members. 
• Organizational Effectiveness: Oversees operational workflows within the team, ensuring effectiveness in achieving objectives and meeting deadlines. 
• Quality of Service: Monitors team performance to ensure compliance with quality standards and emphasizes achieving person-centered outcomes. 
• Conflict Resolution: Promote a positive and healthy work environment by celebrating achievements and supporting growth. Address conflicts in an approachable yet constructive manner. 
• Delegation: Delegate tasks based on team member strengths while keeping in mind the best interest of the people we support. Provide clear instructions and expectations while trusting team members to carry out delegated responsibilities.
• Decision Making: Make decisions that align with organizational values while embracing innovation and continuous improvement. 

Qualifications

Age Requirement: Minimum age of 18.

Experience: Minimum of 2-years of experience working in the Fiscal Intermediary Program under OPWDD, required 

                      1 years in a supervisory/leadership role, preferred.

Educational Qualification: Bachelor’s degree in related field (i.e., Social Work, Mental Health, etc.), preferred. 
On Call: N/A 
Drivers Status: Valid Driver’s License, preferred. Ability to travel using any means of transportation, required.
Physical Demands: The nature of tasks may vary based on the individuals being supported. This may include assisting with toileting and hygiene, which could involve lifting. Reasonable accommodations will be considered to enable individuals with disabilities to fulfill essential job functions.

Salary : $60,000 - $80,000