Communications Division Lieutenant

Person County Government is recruiting for a Communications Division Lieutenant. The purpose of this position is to perform intermediate technical work on an assigned shift overseeing and participating in dispatching law enforcement, fire, emergency medical service and non-emergency calls for service, including gathering medical information to provide Emergency Medical Dispatch (EMD) information to responders. Performs operational and administrative supervisory tasks.

This job works independently, under limited supervision, reporting major activities through periodic meetings.

For the detailed job description, click HERE.

 

To learn more about Emergency Services, click HERE. 

This is a non-exempt position working 2080 hours annually and is eligible for overtime.

 

The starting salary will be determined with consideration given to both the candidate's educational background and relevant work experience.

 

Must possess a valid driver’s license and have an acceptable driving record per County policy.

Hours:  

Week 1- Work 2 days- off Monday & Tuesday; work Wed & Thursday; off Friday, Saturday, Sunday

Week 2-  Work 5 days-  work Monday, Tuesday, off Wednesday & Thursday; work Friday, Saturday, Sunday

The essential functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary.

• Receives routine and emergency telephone calls and personal requests for assistance concerning crimes, fires, rescue needs or general information, identifies the locations of callers to choose and dispatch the proper law enforcement, fire, or rescue department or unit.
• Serves as a supervisor in the Communications Division, supervising telecommunicators, trains new employees; assigns, directs and inspects the work staff; disciplines, coaches, counsels and assists with the completing of employee evaluations on assigned personnel; ensures County guidelines are followed.
• Monitors communications center and related equipment; oversees the daily operation of communication equipment; troubleshoots mechanical issues and reports issues to the Telecommunications Captain or designee.
• Operates a variety of electronic equipment to maintain contact with Sheriff and Police personnel, multiple fire units and emergency rescue personnel, and other law enforcement units; dispatches officers to answer requests for assistance. 
• Interviews callers to determine the nature of concern and provides information about the situation as it develops and/or background information from the DCI; provides pre-arrival medical instruction using EMD system.
• Operates terminal connected with the DCI to obtain driver’s history, vehicle registration data and criminal record information; checks warrants; runs vehicle inquiries and driver license history checks for law enforcement agencies. 
• Maintains communications logs and reports including the nature of calls, actions taken, and the times involved.
• Monitors public and private fire and security alarm systems; activates monitors to dispatch volunteer agencies; transfers appropriate calls to state patrol.
• Monitors activities of law enforcement officers on patrol and makes radio contact to ensure safety; takes and transmits personal and departmental messages.
• Takes and transmits after hours calls for municipal utilities and county social services, mental health and animal control.
• Conducts periodic reviews on Fire, Police, Administrative and other calls into and out of the 911 Center.
• Performs administrative tasks that pertain to the operation and function of the Communications Division.
• Works in the communications center to receive calls during weather and other emergencies such as hurricanes, ice and snow; informs emergency response personnel, local hospitals, rest homes, nursing homes and County departments of severe weather warnings provided by National Weather Service and other agencies.
• Performs related work as assigned.

• High School Graduation or GED equivalent.
• Two (2) years of dispatching or related experience or an equivalent combination of education, training and experience.

• Certification as DCI Operator by State of North Carolina.
• Certification as a Telecommunicator by the State of North Carolina.
• Certifications as Emergency Medical Dispatcher by the International Academy of Emergency Dispatch within six months.
• Valid CPR Certification within three months.
• Certification with FEMA/EMI ICS 100, 200, 300, 700, 800 within probationary period.
• Obtain training and certification in selected leadership courses.
• Must report to work at the scheduled time during inclement or adverse weather conditions.

Salary : $44,809 - $70,027