Assistant Scheduler/Office Assistant

Personal Care Associates Inc., a growing Healthcare Staffing Agency, is currently looking for an Assistant Scheduler/Office Assistant.

Schedule : Friday 8 hour shift / Saturday & Sunday 4 hour shifts

An 8 hour shift during the week between Monday - Thursday.

Tasks and Responsibilities:

• The successful candidate will be responsible for coordinating the scheduling of nurses and healthcare professionals for our healthcare client facilities.
• The role involves communicating with healthcare clients, reviewing their personal needs requests, and ensuring that available shifts are adequately staffed.
• Respond promptly to last-minute scheduling changes, cancellations, or emergencies, and find suitable replacements.
• Act as the primary point of contact for clients regarding staffing needs and schedule updates.
• Communicate shift details, facility policies, and other relevant information to healthcare staff.
• Maintain positive relationships with clients and staff to ensure satisfaction and retention.
• Track employee availability, preferences, and certifications to optimize scheduling.
• Maintain accurate records of schedules, shift changes, and communications for audit purposes.
• Verify that all scheduled staff meet the necessary qualifications and certifications required by clients.
• Quickly and effectively resolve any scheduling conflicts, discrepancies, or issues that arise.

Requirements:

• High school diploma or equivalent required.
• Previous experience in scheduling, preferably within a healthcare staffing agency or similar environment.
• CNA experience with a strong understanding of healthcare roles and staffing needs.
• Working experience with scheduling software and Microsoft Office Suite.
• Strong interpersonal and communication skills, with the ability to work effectively under pressure.
• Ability to work flexible hours, including some evenings, weekends, and holidays, as needed.
• Must have reliable transportation and a good driving record with a valid driver’s license.
• Customer service experience.
• Reliability/consistent attendance with provable referees.
• Excellent people skills with the ability to communicate verbally and in good written English language.
• Organization skills with the ability to multitask.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Chelmsford, MA (Required)

Ability to Relocate:

• Chelmsford, MA: Relocate before starting work (Required)

Work Location: In person

Salary : $22 - $25