What are the responsibilities and job description for the Coordinator for CDPAP (Bilingual- Creole/ French) position at Personal Touch Home Care of N.Y. Inc?

Coordinator for CDPAP (Bilingual- Creole / French)

Long Island City, Queens, NY

This is a full-time, in-person position based out of our Long Island City, Queens location.

The ideal candidate should have experience with the CDPAP program.

About Us : With 50 years of dedicated service to our communities, Personal Touch has been a trusted provider of home care. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members.

Why Choose Us : At Personal-Touch Home Care, we are committed to creating a rewarding and fulfilling experience for our team members. Our established history and reputation provide a stable and trusted foundation for your career. Join us in positively impacting the lives of our patients and their families. As a member of our team, you will enjoy a wide range of benefits that enhance your overall well-being and support your career growth. They include :

Employee Recognition Programs : We acknowledge and celebrate your contributions.
Comprehensive Health Benefits : We offer an inclusive package with Medical, Dental, Vision, Accident, and Long-Term Disability Coverage to ensure access to quality medical care while promoting overall wellness.
Generous Paid Time Off : We provide generous paid time off to ensure you can recharge and return to work refreshed, leading to greater productivity and job satisfaction. We support a healthy work-life balance.
Retirement Benefits : We offer a 401k plan to secure your financial future and help you save for retirement.
Life Insurance : We offer company paid life insurance providing peace of mind and financial protection for you and your loved ones.
Mileage Reimbursement : We make sure you're compensated for your business travel.
Opportunities for Professional Growth and Development : Empowering you to thrive and grow.
Employee Assistance Program : Supporting the well-being of you and your family.
Perks Program : Exclusive deals and offers on products, services, and experiences you need and love.

Job Summary : As part of the CDPAP team, the Coordinator is responsible for the daily communication with consumers and personal assistants. Coordinators interact with consumer and Personal assistants on behalf of the organization. They provide information about services and respond to consumer concerns.

Bilingual in Creole / French / English preferred.

Key Responsibilities :

Ensures PA's are paid in a timely manner.

Conducts compliance and courtesy calls on an ongoing basis.

Follows up with notifications received from Caregiver Relations department.

Maintains and updates notes in HHAX.

Maintain and adjusts scheduling as needed by consumer.

Answer phones, and return calls within 24 hrs.

Performs other duties as assigned by direct supervisor.

Adheres to company policies and procedures.

Skills and Abilities :

Exceptional customer service and professional demeanor.

Excellent communication skills including active listening.

Excellent attention to detail.

Ability to handle a large volume of calls / In-person visits and prioritize follow up.

Strong organizational and time management skills.

Excellent interpersonal skills.

Solid problem-solving and critical thinking skills.

Ability to always maintain confidentiality and discretion.

Ability to work both independently and as part of a team.

Ability to see a task through its completion.

Ability to learn new software.

Ability to travel between locations as needed.

Qualifications :

At least 18 years of age.

Sufficient education, high school diploma or GED preferred.

Knowledge of MS Office, MS Word, Excel, Power-Point and Outlook.

Experience and / or interest in issues related to Home Health Care / CDPAP.

Bi-Lingual Spanish / English, Russian / English, or Creole / English, Mandarin / English a plus.

Excellent written, oral and organizational skills.

Ability to communicate effectively with Consumers and P.As.

Function independently with minimal supervision.

Able to relate to and work with various personality types, i.e. : the elderly, disabled and the ill.

Office experience.

Working Conditions :

Able to read 12 point type or larger.

Able to move intermittently throughout the work day inclusive of sitting, standing, bending, pushing, pulling or moving objects.

Able to speak in a manner understood by most people.

Pay : $23.00-$24.00 per hour

Job Type : Full-time

We are excited to welcome passionate and dedicated individuals to join our team at Personal Touch Home Care. We’re more than just a company, we’re a close-knit family dedicated to supporting each other’s success and well-being. Apply now and join us in making a positive impact on the communities we serve.

Salary : $23 - $24

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Coordinator for CDPAP (Bilingual- Creole/ French)

What are the responsibilities and job description for the Coordinator for CDPAP (Bilingual- Creole/ French) position at Personal Touch Home Care of N.Y. Inc?

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