Customer Service Representative - Seasonal

See What PersonalizationMall.com is All About!

As the world’s largest online retailer of high-quality personalized gifts, we pride ourselves on doing things a little differently. Our team is full of people who have a passion and enthusiasm to work hard and play hard. With a team-oriented atmosphere, we strive to live up to our core values of integrity, customer satisfaction, quality, and efficiency every day!

Position Summary:

Saturday or Sunday Required!

This is NOT a work from home job

Provide customer-centric assistance via phone calls, email, or live chat interactions. Serve as the initial point of customer contact for issues within the organization. Problem-solve with customers to handle and resolve complaints. Provide information in response to inquiries about products, services, current sales/coupons, and order status. Serve as a brand ambassador for our personalized products with a sense of creativity, individuality, and joy!

Duties and Responsibilities:

• Complete orders while adhering to PCI regulations, maintain customer profiles, act as a product matter expert, and provide information about products, services, account information, and order status via phone, email, or live chat correspondence.
• Edit or cancel customer orders when applicable and credit/debit accounts accordingly.
• Resolve customers' service or billing complaints or escalate appropriately.
• Keep records of customer interactions and transactions, recording details of inquiries, as well as actions taken.
• Obtain details of complaints and address questions or concerns.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Issue shipping claims for lost or damaged goods.
• Process returned packages or orders that need to be reshipped.
• Vet and post product reviews and take necessary action to correct any negative postings.
• Troubleshoot technical issues to assist customers in placing orders and resetting passwords.
• Perform additional duties as assigned.

Skills Needed:

• Must possess strong listening skills, a professional telephone demeanor and the ability to interact effectively and tactfully with customers in a customer-focused contact center.
• Ability to work effectively in a team environment and maintain a positive attitude.
• Excellent communication skills, both verbal and written.
• Must be able to multi-task in a fast-paced environment, while maintaining a high level of accuracy and attention to detail.
• Must have a working knowledge of Microsoft Outlook and general knowledge of computer, phone system and other common office equipment.
• Must be able to adjust schedule based upon business needs during peak season(s), which includes being able to work overtime, if needed.
• Bilingual Spanish a plus, but not required.

Requirements:

• Education: Associate Degree preferred or High School Diploma or equivalent with call center experience will be considered.
• Experience: One year of experience working with customers. (Preferably a call center)
• Basic math skills

Job Type: Full-time

Pay: $17.00 - $17.75 per hour

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Bolingbrook, IL 60440: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

Salary : $17 - $18